Noc Engineer 2

Position Summary:

A NOC Engineer 2 designs, implements, and troubleshoots diverse networks used to support Pavlov Media customers.

Primary Responsibilities:

Leadership

• Train and mentor new Pavlov Media field technicians
• Train and mentor new Pavlov Media NOC technicians
• Lead and manage internal project initiatives
• Share information and provide feedback to internal teams on a consistent basis
• Assist with upkeep on network documentation and product training materials
• Ensure that network quality meets Pavlov Media standards
• Serve as an escalation point for all network related issues

Customer Service

• Maintain a customer first attitude to ensure customer satisfaction
• Maintain personal relationships and good communication with property staff, clients, and sub-contractors
• Provide remote support to field technicians.
• Assist with resident escalations.
• Escalate site outage issues to appropriate parties and communicate outages with customers and property staff
• Field all calls, emails, and work orders from Pavlov Media HQ

Technical Ability

• Understand network diagrams and technical manuals.
• Demonstrate effective troubleshooting skills and the ability to use them.
• Troubleshoot network routers, switches, and wireless equipment.
• Troubleshoot video head ends, receivers, amps, and dishes.
• Monitor and analyze protocol communication to determine issues.
• Assist in design reviews for the new technologies.
• Coordinate upgrades and replacement of equipment at locations.
• Work with Pavlov Media construction teams to deploy infrastructure solutions
• Provides technical, procedural, and product guidance to field technicians and contractors.

Education and Experience Requirements:

• Bachelor’s degree in related field or equivalent experience required.
• Minimum of 5 years of management experience.
• Seven (7) years of experience designing and troubleshooting LAN configurations.
• Seven (7) years of experience designing and troubleshooting 802.11 Wireless configurations.
• Seven (7) years of experience designing and troubleshooting WAN configurations.
• Three (3) years of successful deployment and project management experience.
• Routing Protocol Experience: BGP, IS-IS, OSPF, EIGRP, RIP, EVPN, VPN, MPLS, IPIP, and others…
• Switching Protocol Experience: VLANs, Spanning Tree, VxLAN, Q-in-Q, LLDP, ARP, port isolation, and others…
• Other Experience: DNS, DHCP, SNMP, RADIUS, 802.11, WISPr, SSH, Telnet, NAT, ACL, and others…

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Desired Skills:

• Customer First service-oriented approach.
• Extensive leadership, tasking, and delegation skills.
• Experience in the Telecommunications industry a plus.
• Ability to work under aggressive deadlines and shift priorities as required to meet business requirements and deadlines.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship building skills with an ability to effectively. communicate, prioritize, and work with a variety of internal and external stakeholders.
• Strong analytical and problem-solving skills.
• Adaptable and participative in positive, continual changes in process or procedures.
• Understanding of network standards, such as TCP/IP.
• Strong knowledge of routers, switches, wireless, fiber optics and other technical devices used in networks.
• Strong knowledge of video solutions from DISH Network and DirectTV.
• Ability to install and troubleshoot fiber optic transmitters.
• Strong knowledge of GPON network architecture.
• Strong knowledge of video encryption protocols.
• Strong knowledge of IPTV architectures.
• Strong knowledge of video plant components.
• Strong knowledge of IoT components.
• Ability to troubleshoot RF issues on a video network.
• Proficiency with Microsoft Windows (7, 8 or 10) Macintosh.

Benefits include health care starting on day one, 401(k) savings plans, paid time off and more!