Address
Form of work Title: Help Desk Service Specialist 1
Location: Trenton,NJ(Hybrid)
Duration:1yr
Complete Description:
Location: Trenton,NJ(Hybrid)
Duration:1yr
Complete Description:
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Advise users on the appropriate course of action.
- Monitor issues from start to resolution.
- Escalate, if needed, unresolved problems to a higher level of support.
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client's location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- ServiceNow experience preferred
