Night Auditor/Front Desk Agent

Night Auditor

Las Posadas Sedona

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor or Guest Services Agent is typically the guest’s first interaction with guests so we need to make sure it is consistently a positive one. You are responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other departments, you have the ability and empowerment to make the guest’s experience more than memorable. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.

Requirements:

· Experience in Guest Services

· Experience in Night Audit with an accounting background is an asset

· Exceptional interpersonal skills to enhance the service standards throughout the operation

· Excellent communication, guest service and time management skills

· Detail oriented

· Able to organize, plan ahead and manage workload

· A team player and a self-starter, yet able to work independently within hotel’s standards

· Ability to work effectively in an innovative, fast-paced and multi-tasked environment

· Excellent computer skills, specifically Microsoft Office and use of the internet

· Hospitality/Customer Service or a minimum of 1 year experience in a guest services role preferred.

Duties and Responsibilities:

· Always greet guests in a friendly and professional manner according to Hotel’s standards

· Engage each guest as a unique individual and listen attentively to their requests

· Perform accurate check-ins and check-outs of guests daily

· Answer the telephone in a timely and professional manner

· Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies

· Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift

· Anticipate and address guest’s service needs

· Listening to guest’s complaints or concerns and resolving their issue in a timely manner

· Promote a safe working environment

· Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary

· Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards

· Comply with the Hotel Policies, Procedures and Standard of Conduct

· Keep work area neat and tidy

· Stock suite shop on a daily basis

· Uniform and personal appearance are clean and professional and are in accordance with Grooming Policy

· Manage nightly hotel operations

· Verify revenue from all sources is accurately balanced, follow up on any discrepancies - Post any transactions needed

· Perform end-of day procedures

· Produce daily reports for departments and department heads

· Compile and run statistical reports for all departments and transfer information to our accounting department

· Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor

· Be familiar with day-to-day strategy of rooms

· Have knowledge of any and all promotions and/or current programs

· Thoroughly complete Supervisor’s checklist by the end of your shift.

· Flexible schedule including nights, weekends and Holidays.

· A true desire to satisfy the need of others in a fast-paced environment.

· Refined verbal and written communication skills.

· Ability to stand for long periods of time.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Night shift
• Overnight shift

Work setting:

• In-person
• Resort

Work Location: In person