Full Job Description
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
DUTIES & RESPONSIBILITIES
- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Initiate and complete the End of Day process.
- Run all reports as required for Food and Beverage audit.
- Complete the Night Audit checklist for computer procedures daily.
- Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
- Maintain cashiering responsibilities as per Front Office procedures according to company?s standards.
- Maintain Front Office computer system operation according to company standards.
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures according to company?s standards.
- Maintain proper record keeping (i.e. log books etc.) to company?s standards.
- Be familiar with all company?s policies and procedures.
- Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
- Maintain radio contact with other associates during entire shift.
- Have a working knowledge of security procedures.
- Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed.
- Train any new Night Auditors as requested by management.
- Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific)
- Handle items for Lost and Found according to the standard.
- Complete any reports as requested by management in a timely manner.
- Complete any miscellaneous duties as required
- Attend meetings as required by management.
- Perform any other duties as requested by the General Manager or any other member of management.
Hiring Insights
Job Type: Part-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Guest services: 1 year (Required)
- Hospitality: 1 year (Required)
- Front desk: 1 year (Required)
- Hotel experience: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person