Night Auditor

SUMMARY:

Audit, balance and report on the various areas of the hotel to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed. Respond in a professional and courteous manner to all guests by providing accurate and timely information and services. Also responsible for telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Greet and complete established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operated PBS equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service
• Perform the duties of a Front Desk Agent including express checkouts
• Posts room charges and taxes to guest accounts
• Processes guest charge vouchers and credit card vouchers
• Posts guest charge purchase transactions not posted by the front desk cashier
• Transfers charges and deposits to master accounts
• Verifies all account postings and balances
• Monitors the current status of coupon, discount and other promotional programs
• Tracks room revenues, occupancy percentages, and other front desk office statistics
• Prepares a summary of cash, check and credit card activities
• Summarized results of operations for management
• Use posting machines, computers, and other front office equipment

REQUIREMENTS:

• Understand and use computers and related equipment
• Speak and write clearly to report financial information
• Telephone and guest relations etiquette and skills experience
• High school education or equivalent experience
• Accounting background preferred, but not required
• Minimum of one-year previous hotel experience
• Experience handling cash, accounting problems, and general administrative tasks.

NOTICE:

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Important Note: The Position detailed in this Description is not limited to the functions listed. You may be required to perform additional reasonable duties according to business needs.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Night audit: 1 year (Required)

Work Location: In person