Night Auditor **Full Time Positions Available**

We are looking for a Gallery Host to serve as our guests’ first point of contact and manage all aspects of their accommodation. Gallery Host responsibilities include registering guests, managing reservations and providing information about rooms, rates/amenities. Also, assisting the kitchen, bar and breakfast area. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Assist H-Bar by crafting cocktails and cooking entrees
• Work with breakfast attendants to ensure a seamless breakfast experience for guests
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Opera and Colleague Advantage
• Understanding of how travel planning websites operate, like Booking and Expedia
• Customer service attitude
• Excellent communication and organizational skills
• Pursuing a degree in hotel management is a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person