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Form of workFairfield Inn & Suites located in Fresno, CA is looking for a Night Auditor that will work the Front Desk. This position will be reporting to the General Manager and Property Management Team. The Night Auditor will provide efficient, courteous, and quality service to guests. As part of a growing company, we are looking for applicants with the desire to grow with us. This position represents the hotel to the guest throughout all stages of the guest's stay.
Essential Duties and Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs.
Promotes Company Mission, Vision and Core Values.
Greet guests upon arrival, determine a guest's reservation status, identify how long the guest will stay and help guests complete the registration process, check-in guests , and assign rooms.
Respond to guest inquiries, concerns and complaints as needed. Accommodate special requests whenever possible, and provide them with any information they need to enjoy their stay.
Answer phones, process reservations according to policy, and maintain the daily walk-in reservation count sheet.
Processes guest check-outs.
Completes posting of all charges.
Receives and records guest payments.
Reconciles all departments to X reading of the register by retaping all department vouchers from the start of the day's business. All tapes should be labeled and dated.
Prepares revenue report remembering to include all day rates.
Posts room, tax, and local calls for the day. Total room revenue should balance with the room revenue report.
Prepares revenue report remembering to include all day rates.
Completes end of day paperwork showing any adjustments for errors with full explanation and records last consecutive number and reset number.
High balance credit report must be completed indicating all balances in the guest ledger of cash customers with debit balances. Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to the home office.
Prepares and coordinates room status updates by 7:00 a.m. with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, vacant rooms, special requests, and part-day rooms.
Reconcile Banquet Department using banquet bills.
Prepare a "cash only" list for restaurants and lounges.
Pays special attention to the phone and follows the basic rules of courtesy.
Records and makes all wake-up calls properly.
Read the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Provides information to guests in a courteous manner.
Must have complete knowledge of policies and procedures to be followed in emergency situations.
Coordinates guest room maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or requests to the manager or assistant manager.
Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
Handles all internal control items as hotel policies and procedures dictate.
Sees that all reports and vouchers required are on the General Manager's desk for review and approval.
Posts and files all charges to guest, master, and city ledger accounts.
Attends department meetings.
Adheres to all company policies & procedures & brand standards.
Performs any additional duties as assigned by the supervisor.
Employee Benefits:
We offer 401k, Medical, Dental & Vision Insurance full-time employees.
Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
Employee Referral Bonus - refer a friend and get paid!
Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.
Qualifications
Qualifications/Requirements
- Understanding and adhering to proper credit, check-cashing, and cash-handling policies and procedures.
- Good communication skills, math skills, customer service skills, and problem-solving skills.
- Proper telephone etiquette.
- Spanish speaking skills are a plus.
- Comfortable using suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knowledgeable using office equipment.
- Follows procedures for issuing and closing safe deposit boxes.
- Uses proper mail, package, and message handling procedures.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintain the cleanliness and neatness of the front desk area.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Adheres to all company policies & procedures & brand standards.
- Must have the ability to lift, bend, and remain on one's feet for extended periods of time. Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
- High school graduate or equivalent.
- Must be team oriented and dedicated to providing excellent service and ensuring that the brand’s highest standards are met. Each team member is considered a salesperson for the property.
- Must be able to work any day of the week including weekends and holidays.
- Any hotel employee may be asked to use their personal vehicle for business purposes at any time.
- Performs any additional duties as assigned by the supervisor.
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.
Denco Family, Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.
