Gravity Haus is seeking a Night Audit to join our growing team. The ideal candidate is a resourceful, self-motivated team player who’s comfortable jumping into new tasks and challenges.
That’s where YOU come in!
Who You are…
- You’re a resourceful and self-motivated team player who’s comfortable navigating ambiguity and carving a new path with minimal direction.
- You’re able to adapt dynamically to shifting internal and external conditions.
- You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
- You can anticipate guest needs and consequences and adjust accordingly.
- You’re a true team player who can find win-for-all solutions.
- You have excellent written and spoken English skills
- You excel at problem solving
- You are organized and innovative
- You voice your opinions and share ideas and best practices
- You collaborate to work smarter, not harder
- You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
- You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
What You’ll Do…
- Ensure the consistent execution of service standards
- Cultivate friendships and loyalty within the Gravity Haus community
- Assess, optimize, and manage room blocking, guest requests, bedding needs
- Check in and check out protocols with usage of the PMS system
- Daily use of Alice software to connect with guests and report maintenance issues
- Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience.
- Make keys, assist with guest room orientation and property orientation
- Educate guests on our Gravity Haus Membership benefits
- Provide anticipatory guest service to ensure a comfortable stay
- Address any guest concerns, engineering emergencies and follow appropriate phone tree communication if needed
- Reply to reservations inquiries from direct guests and partners.
- Collectively work towards driving revenue across the Gravity Haus family.
- Be a bridge between engineering, housekeeping, all operations and front desk
- Resolve guest billing issues and concerns
- Participate in company meetings and communicate on the intercompany Slack channels.
- Be a Gravity Haus Ambassador with an active part in our mission and vision.
- Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude. Ensure all arrivals have been checked-in and night audit process is followed
- Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
- Look at inventory and shift the room inventory if necessary. Ensure all rooms are blocked for the next two days.
- Ensure all registration cards have signatures, credit cards on file , and are completed as necessary.
- Review and execute the night audit checklist
- Ensure all rooms are filed under the correct room number and name.
- Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
- Ensure emergency reports are printed and filed correctly.
- Deliver amenities, luggage assist, maintenance duties
- Responsible for handling a cash bank, signing in and out.
- Must follow division resort grooming standards
- Bring your personality to work
- Have FUN
- Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers!
Embrace the Gravity Haus core values of:
- Keep Growing!
- Bring Others Along!
- Create Powerful Moments!
- Be “All-In” + Go the Distance!
- Make it Better than You Found It!
Education and Experience…
- 1 plus year of front desk experience preferred
- High school diploma or equivalent degree
Physical Requirements…
- Ability to stand for long periods of time
What We Can Offer You...
- Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership. For part time employees, benefits vary.
- Employee housing available!