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Form of workPOSITION SUMMARY: Registers, assigns rooms to and checks out property guests in a prompt and courteous manner. Furnishes varied and routine information to guests in courteous and tactful manner. Audits all accounts to ensure they are balanced. Closes out various accounts and transfers, when necessary. Prepares the daily Night Audit Reports.
PRIMARY RESPONSIBILITIES
- Receives shift instructions and drawer from room receptionist and reviews Front Desk Log.
- Counts and verifies bills and coins in drawer.
- Generates current house status and pre-registration report.
- Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
- Verifies guest history information, issues guest room key, and answers guest inquires.
- Answers switchboard, relaying calls and recording messages.
- Checks out guests, finalize folio, collects payment and obtains guest room key.
- Resolves customer complaints, recording specific complaint information.
- Performs all night audit functions and prepares night audit reports. For instance, updates credit card, advance deposit and tax exempt logs.
- Maintains and cleans immediate work area.
- Balances drawer at end of shift and obtains approval to clock out.
- Records significant shift information into Front Desk Log.
- Maintains compliance with company policies, practices, procedures, and safety standards.
- Inspects all conference rooms and common areas each day to ensure security standards are met.
- Reports in a proper uniform, which is cleaned and pressed.
- Performs wake-up calls at designated times.
- Ensures that no guests are exceeding the house limit. If so, he/she is to inform the General Manger.
- Washes, dries and folds laundry during shift according to the Laundry Attendant guidelines.
- Mops the lobby and cleans the windows as needed.
- Other duties as assigned.
