Requirements:
- Exhibits strong customer service skills, including multi-tasking
- Ability to work overnight and operate independently
- Previous Night Audit Experience is a plus
- Very detailed oriented
- Is a problem solver and capable of making well thought of decisions when dealing with guest concerns overnight
- Open to cross-training and assisting in other departments as necessary
Responsibilities and Duties
- Provide the highest quality of service to the customer at all times
- Check guests in and out in an efficient and friendly manner
- Promptly, effectively, and empathetically assist with guest requests and complaints
- Be very knowledgeable of Marriott Rewards program and promotions
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Be knowledgeable of the local area, including: shopping, entertainment, and dining
- Post guest charges and compute guest bill, collect payment, and make change for hotel guests following all cash handling procedures
- Completes, balances, and reports all Night Audit reports pertaining to all outlets of the hotel (i.e. guest rooms, banquets, bar, the market, etc.)
- Assist with early morning coffee requests, and cold item set-up of breakfast
- Periodic walks of floors throughout shift to ensure cleanliness of hallways as well as performing zip out checkouts for guest departures the following day
- Complete any other related task given by manager