Job Description
The end client has been tasked with recruiting a NG911 Business Process SME .
SCOPE OF SERVICES
- Provide expert advice to the New York City NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
- Provide Business Process methodology expertise to the end client's client for design, system implementation and testing.
- Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
- Support the NG9-1-1 Call Handling requirements and validation of required standards.
MANDATORY SKILLS/EXPERIENCE
- At least 8 years of hands-on experience at senior level as an audio/telephony systems SME.
- Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing In-depth knowledge of the industry or sector in which the business operates.
- Understanding the specific challenges, regulations, and nuances of the industry is crucial
- Excellent communication skills to convey complex process information clearly to various stakeholders.
- Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
- Strong analytical skills to assess existing processes, identify inefficiencies, and recommend improvements.
DESIRABLE SKILLS/EXPERIENCE:
- Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices in Business Process management.
- Collaboration: Working effectively with cross-functional teams.
- Learning Agility: Willingness and ability to quickly learn new concepts and technologies.
- Minimum 12 yrs. experience in a particular technical and/or business application, product, platform, or methodology.
- Relevant certifications in Business Process management or related areas
- Relevant certifications in Business Process management or related areas, such as Six Sigma, Lean, BPMN, or others, are often preferred or required.
- Ability to leverage technology to enhance and automate Business Processes