New Patient Coordinator

Pacific Fertility Center (PFC) is a member of The Prelude Network, a premium network of North American fertility clinics that leverage the latest science and technology to help patients achieve their family-building goals. Each member of The Prelude Network family is expected to demonstrate their commitment to safe, efficient, and compassionate patient care every day. And because every great patient experience starts with a great employee experience, we strive to provide our staff with everything they need to consistently deliver the highest level of personalized care.

Pacific Fertility Center (PFC) is a member of The Prelude Network*, a premium network of North American fertility clinics that leverage the latest science and technology to help patients achieve their family-building goals. Each member of The Prelude Network family is expected to demonstrate their commitment to safe, efficient, and compassionate patient care every day.

Pacific Fertility Center is seeking a New Patient Coordinator to join our team in San Francisco. PFC was established 1999 and we are one of the top fertility centers in the country. All of our physicians are board-certified Reproductive Endocrinologists and Infertility Specialists (REIs). We offer treatment ranging from In-Vitro Fertilization (IVF) to Egg Freezing.

Our new Patient Coordinator will have the following responsibilities:

• Scheduling appointments with a warm and friendly voice to our patients
• Responding quickly to patient telephone and email inquiries
• Creating and updating patient education materials
• Maintaining patient database
• Obtaining & processing medical records for the physicians
• Assisting with patient education seminars
• Being available to the marketing department for tasks on an as-needed basis

Critical skills and abilities:
• Excellent communication and interpersonal skills with a warm and inviting personality • Positive team player
• Interest in biology and/or fertility
• Ability to multitask
• Exemplary telephone etiquette
• Professional in appearance and attitude
• Reliable, punctual, personable

The ideal applicant is fluent in Mandarin Chinese (Cantonese is a plus but not required), who can not only speak but also read through Chinese medical records (mainly simplified characters) and respond to patient emails in Chinese.

Education/Experience:

• High school diploma or GED required. Bachelor's Degree in science related field preferred but not required
• Customer service experience
• Experience in medical office: basic knowledge of medical terminology and/or medical insurance helpful
• Computer and typing proficiency necessary

Pay: $23.00 - $25.50 per hour

Per the City and County of San Francisco Department of Public Health, must have received and present proof of a COVID-19 vaccination and booster prior to hire date.

This is a full-time position (40 hours/week) with benefits, 401K, and commuter + fitness reimbursement. The clinic is located along the Embarcadero, near Fisherman’s Wharf, with a complimentary shuttle to/from the Montgomery BART station.

The Prelude Network is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.

Inception offers fantastic benefits to our team (Family members):

• FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
• Adoption assistance and fertility benefits
• Maternity and paternity/partner paid leave
• 401k with generous match
• 10 Company-paid holidays
• PTO starting at 18 days/year
• Family member recognition program
• Continuing education/professional development reimbursement and time off
• Family member referral program
• Commuter reimbursement or subsidized parking benefit
• Gym/Wellness reimbursement
• HealthJoy benefit concierge service and more!