New Hire Success Manager Of Learning & Talent Development

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a New Hire Success Managerfor our Learning & Talent Development team. 

This role is remote and requires occasional travel to any FreedomCare location nationally when necessary, estimated at 4-6 times per year.   

Department & Position Overview: 

FreedomCare is a dynamic and rapidly growing organization committed to the development and success of its employees. We are seeking a dedicated New Hire Success Manager to join our Learning and Talent Development (L&TD) team. In this role, you will play a pivotal role in ensuring the successful onboarding and integration of New Hires while leading a team of cross-functional trainers and collaborating with stakeholders at FreedomCare and BPO partners. 

The New Hire Success Manager is responsible for driving the success of New Hires within our organization. You will collaborate closely with the instructional design team to develop and implement effective onboarding and training programs. This role involves leading a team of trainers, mentoring them, supporting BPO initiatives, and evaluating New Hire performance during their first 180 days to identify opportunities for improvement.

Key Responsibilities: 

• Training Strategy: Collaborate with the instructional design team to develop a comprehensive training strategy for New Hires, ensuring alignment with company objectives. 
• Team Leadership: Lead a team of cross-functional trainers, providing guidance, mentorship, and support to enhance their training capabilities and ensure consistent training delivery. 
• New Hire Onboarding: Oversee the development and implementation of onboarding programs that facilitate a smooth transition for new employees, ensuring they are well-prepared to excel in their roles. 
• Collaboration with Stakeholders: Work closely with stakeholders at FreedomCare and BPO partners to understand their unique New Hire needs and customize training programs accordingly. 
• Performance Evaluation: Evaluate New Hire performance during their first 90 days, identifying strengths and areas for improvement. Partner closely with people leaders and People Business Partners to develop action plans to address performance gaps. 
• Continuous Improvement: Implement feedback mechanisms to gather insights from New Hires and trainers, making continuous improvements to the onboarding and training processes. 
• BPO Support: Collaborate with BPO partners to ensure that training materials and processes align with their requirements, facilitating effective knowledge transfer. 
• Documentation: Maintain accurate records of training programs, evaluations, and performance improvement plans. 
• Metrics and Reporting: Track and report on the effectiveness of onboarding and training initiatives, providing regular updates to leadership.

Ideal Candidate Will Possess: 

• Formal education required in a related field (Organizational Leadership, Instructional Design, etc). Will consider equivalent experience (training, business, operations, leadership, program management). 
• 5+ years' experience in learning program design and management. 
• Strong leadership and mentoring skills, with the ability to manage and develop a team of trainers. 
• Project management, program design/management skills and the ability to manage multiple priorities and stakeholders.  
• Experience successfully planning, managing and delivering concurrent work streams within a matrixed organization.  
• Strategic thinker with the ability to think big-picture and comfortably make recommendations. 
• Consultative approach; ability to partner with front line and senior leaders to identify key competencies required for New Hire Success 
• Excellent communication skills, both written and verbal, with strong presentation and facilitation skills across all levels of the organization. 
• Ability to positively influence, collaborate and gain buy-in quickly. 
• Creative thinker with an entrepreneurial attitude. 
• Experience designing fun, interactive, training programs using a variety of mediums (virtual, in-person, on demand, etc.). 
• Ability to adapt to fast-paced environments with changing strategies and priorities.

Why work at FreedomCare? 

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. 

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. 

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