New Customer Specialist

Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Permatreat Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Make collections calls
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

What type of benefits will you receive?

• Pay of USD $18.00 - $20.00 hourly
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why PermaTreat?

• Permatreat is an award-winning brand with over 60 years of industry experience.
• We’re a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises!
• We take tremendous pride in caring for our employees, customers, and our community. We can’t wait to learn more about you!

Qualifications

As a New Customer Specialistat PermaTreat, you must possess the following skills/requirements:

• Proficiency in MS Outlook, Word, and Excel
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• High School Diploma or equivalent required
• Ability to pass a drug screen and background check required

Job Type: Full-time

Pay: $19.44 - $23.41 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Ashland, VA 23005: Relocate before starting work (Required)

Work Location: In person