New Accounts Administrator

Johnson Brothers is a national family-owned wine, spirits and beer distributor. We've been providing exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry.
A customer-first approach position with primary responsibility for entering New Accounts into the customer database and acting as a liaison between Customers, Sales, and Sales Management. This role within our growing National Credit team is a wonderful way to engage in a dynamic, progressive, and inclusive company. A terrific opening to join a company and team that promotes job growth and the desire to help you succeed.
This position is responsible for ensuring excellent customer service is provided to all internal and external customers. Primary responsibilities align to the following efforts: New customer account set up, collection of appropriate documentation and paperwork, securing sensitive customer information and documents, setting up electronic payment formats aligned to New Accounts, and assisting with technical support for JB Hub customer inquiries.
Job Description:

• Set up new customer accounts for various branch locations, following all pertinent laws, and requirements
• Ensure new customer account paperwork and credit applications are reviewed and processed in an accurate and timely fashion
• Make certain new customer information is accurately entered into the database in its entirety prior to the initial order being shipped
• Notify Routing, sales and/or customer of setup completion to include the following: Customer number, delivery day assignment, assigned sales rep, preferred payment method
• Assist in handling the Customer Accounts email box
• Set up electronic payment for Fintech, iControl, and ACH customers
• Enroll new customers in JB Hub at the time of set up and assist users with questions
• Resolve various issues presented within the Credit Department and ACH shared email boxes
• Field incoming calls and questions related to customer set up and maintenance
• Collect and secure new account documentation and paperwork. Verify proper completion

Position Qualifications

• Accuracy - Ability to perform work accurately and thoroughly
• Communication - Ability to communicate while building and maintaining positive relationships
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems.
• Problem Solving - Ability to find solutions for or to deal proactively with work-related problems
• Working Under Pressure - Ability to complete assigned tasks under stressful situations while maintaining a positive attitude
• Organization - Ability to organize and plan work to meet established deadlines

Position Requirements

• Bachelor's degree in Accounting or Business-related field preferred
• Experience: 2+ years related experience preferred
• Computer proficiency with Microsoft (Word, Excel, Outlook, PowerPoint) and Internet applications -I Series/AS400 experience preferred
• Legally permitted to work in the United States

Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job.
Worker Sub-Type:
Regular
Time Type:
Full time