Network Technician

Responsibilities include, but are not limited to:

• Identify, recommend, and assist with the implementation of data transport services by evaluating circuit information stored within the circuit database.
• Collaborate with customers, stakeholders, and vendors through electronic shared folders, joint use spreadsheets, and other communication tools using SQL database, SharePoint, WebEx, Outlook, and other similar tools.
• Manage hosted connections and/or hosted virtual interface and other consumption-based services using Equinix and/or similar services.
• Coordinate with vendors to monitor order status and resolve issues using daily electronic updates and weekly status meetings.
• Coordinate with external teams to monitor contract modification progress and status of the NOC as it relates to WAN infrastructure changes.
• Support the workflow process including receiving and validating requests, supplier/vendor identification, request order processing, confirmation of delivery, receipt verification, maintenance of services inventory, and closing transactions.
• Request, process, and manage circuit logistic services. Manage circuit providers to ensure services are fulfilled at the contracted service levels and provide daily updates on order status and issue resolution.
• Maintain a supplier and contract database to track details about each contract and provide communication and reporting related to voice and data circuits to stakeholders via the service automation platform, email, and frequent face-to-face review meetings.
• Audit circuit utilization as and current state of circuits, proposing service adjustments and organizational process improvements to reduce the number of products and vendors. Assess circuit costs to optimize cost effectiveness.
• Submit and manage requests for service modifications providing visibility throughout the implementation flow.
• Maintain POC data on the portal for stakeholders affiliated with circuit logistics support. Assist in writing and preparing processes, procedures, and logistics documentation.

Basic Qualifications:

• Bachelor's degree in Computer Science, or related field preferred. 1-3 years of experience.
• Ability and desire to work in a fast-paced, rapidly changing, collaborative environment.
• Strong troubleshooting and analytical skills required.
• Must have strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
• Possess superior technical aptitude and effective written and verbal communications skills.
• Experience with MS Office Suite
• Familiarity with ITIL, DevSecOps and Agile concepts

Preferred Qualifications:

• Familiar with tools including: ServiceNow, GitHub, Jira, Confluence
• Experience with ITIL, DevSecOps and Agile concepts
• Experience supporting Government contracts

Security Clearance Requirements:

• U.S. Citizen with the ability to obtain Public Trust

Job Type: Full-time

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you within 100 miles of Camp Springs, MD?

Education:

• Bachelor's (Required)

Experience:

• anages circuit provisioning: 3 years (Required)
• complex circuits: 3 years (Required)
• working big projects with large telecom providers: 3 years (Required)
• plan/set up the orders in on-line system from vendor: 3 years (Required)
• Audit circuit utilization as and current state of circuits: 3 years (Required)
• Request, process, manage circuit logistic services: 2 years (Required)
• Circuit Logistic Coordinator: 2 years (Required)

Location:

• Washington, DC (Required)

Security clearance:

• Confidential (Preferred)

Work Location: Remote