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SalaryBlueport is growing and looking for energetic technicians to join our Network Support Team. For over two decades, our team of innovators has designed and delivered technology for the world’s most recognized brands.
There is no typical day in the NOC. You will be challenged with issues ranging from one user not able to connect to Wi-Fi, to an entire property’s network being down. As a Network Support team member, you will be responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates, configuration changes, and maintaining equipment documentation. Every member of the Network Support team brings different individual strengths to the table, and we unite and empower each other to deliver remarkable customer service.
Blueport provides 24x7 support. Our schedule consists of 4 days a week / 10-hour shifts. Shifts may include weekends. Shift schedules are set, however as we grow our team, there will be opportunities to change days/hours within our shifts. You will also be part of an on-call escalation rotation to assist our Tier 1 team overnight.
- Responsible for working tickets assigned to the Tier 2 Team for a wide variety of issues.
- Assist Tier 1 team with questions via chat and taking escalations.
- Maintain and support customer network infrastructures including switches, routers, and firewalls.
- Perform configuration changes per customer or project requests.
- Perform updates to equipment.
- Assist with documenting procedures for both internal and external use.
- Experience with PBX or Mitel systems a plus
- Ability to train onsite at our Walpole facility for at least 2 weeks
- Other duties as assigned.
Qualifications and Skills
- Strong understanding of networking fundamentals
- IP addresses, Subnetting, VLANs
- HP Switch CLI
- Cisco Switch CLI
- Wireless network fundamentals
- Pre-employment CORI, background check and drug test is required.
- Applicants must be authorized to work in the U.S.
About Blueport:
Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare, and commercial markets that reduce costs while delivering the power to connect, entertain and safeguard guests, residents, and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior/exterior surveillance, and more. Headquartered in Walpole, MA, Blueport provides 24/7 support to leading hotel brands, management companies and their guests and residents.
At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we can’t do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit.
Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.
Job Type: Full-time - Remote
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Work Location: Hybrid remote in Walpole, MA 02081
