Network Security Engineer, Level 2

The primary role of the Network Security Engineer 2 is to provide second-tier support for Managed Services Clients. The engineer will also be responsible for implementing designs produced by the senior engineering team. Solutions built in this role may encompass multiple technology disciplines and tools. A candidate in this role will be able to quickly identify and solve issues quickly while providing excellent customer service. Candidates for this position are expected to have journeyman-level experience with IP networking and a fundamental understanding of the network’s responsibility in delivering excellent application experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Implementations and Second Tier Support (80%-90%)

Implementation of Customer Designs (65%)

• Takes statements of work and derives a Method of Procedure to document the implementation of said design.
• Works with Senior Engineers to understand design and address any questions before starting delivery.
• Documents and tracks progress during implementation.
• Provides concise and completed diagrams and other relevant documentation upon completion.
• Travels to Data Centers as needed to rack, stack, and cable equipment

Support of Tier 1 and Managed Services Clients (30%)

• Works with Tier 1 to address customer issues.
• Provides guidance to Tier 1 to reduce escalations.
• Documents and tracks resolutions to provide a knowledge base for other engineers
• May occasionally provide backup for Tier 1 to support vacations and leaves of absence.

Administration (5%)

• Accurately fills out time tracking for billing purposes.
• Maintains documentation for processes and procedures, noting adjustments and changes along the way.
• Maintains due dates of tickets assigned in the portal.
• Other duties as assigned.

Learning and Development (10%-20%)

Research, document, and maintain current knowledge for:

• Annual or longer-term individualized training programs including position-specific workshops, seminars, and certification.
• Regular review of individual progress plan with supervisor
• Takes opportunities to learn from upper-level tiers with plans for promotion

BEHAVIOR STANDARD

Maintain a positive work atmosphere by acting and communicating in a manner so that the employee gets along with members, vendors, co-workers, and management. Maintains a positive public image when representing the company in public engagements.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

Qualified candidates will have the following:

• At least four years of experience in troubleshooting and resolving advanced production networking issues.
• At least a four-year degree in a technology discipline (BA or BS) or equivalent work experience in the technology field.
• Experience with Firewalls, Routers, and Switches with a keen understanding of the roles that each device interacts with application layers
• Mid-Level understanding of Layer 3 networking.
• Experience with any/all of Cisco, Cisco Meraki, Palo Alto Networks, Fortinet, Arista, Juniper, and other market-leading networking and firewall vendors.

PERSONAL SKILLS

Qualified candidates will have the following:

• Intuition and keen instincts regarding customer service.
• Excellent written communication skills.
• Excellent listening skills.
• Strong interpersonal and oral communication skills; with a focus on communicating to technical and non-technical users alike.
• Excellent analytical and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Ability to conduct research into systems issues as required.
• Highly self-motivated and directed.
• Excellent and keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.
•  Strong organizational skills.

COMPLEXITY OF DUTIES

Plan and perform diversified duties requiring an extensive knowledge of a particular field, and the use of a wide range of procedures. Involves the exercise of judgment in the analysis of facts or conditions regarding individual problems or transactions to determine what action should be taken, within the specifications of standard practice.

PREFERRED QUALIFICATIONS

In-depth knowledge of internally used applications, systems, and standard network protocols to produce solutions that are or can be considered industry standards. Possesses proactive initiative and deductive reasoning. The candidate must have the ability to work autonomously with favorable results. Network Automation experience with Ansible, Python, etc.

CERTIFICATES, LICENSES, REGISTRATIONS

• CCNP – (Route and Switch Or security)
• Fortinet - NSE4, NSE
• Palo Alto – PCNSE
• Arista - ACE

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Occasional lifting of up to 40 lbs (18 kg) may be required for onsite deployments.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus or is corrected by correctional eyewear.

WORK ENVIRONMENT 

 The above primary duties, responsibilities, and position requirements are not all-inclusive.

Ability to meet the physical demands of this position, including:

• Occasional nights and weekend work may be required for large deployments to adhere to maintenance windows.
• 40-hour work week and participation in rotation of on-call duties.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, and mouse.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Individuals who receive job offers will be required to complete pre-employment screening that includes a background check verifying name, residences, education, work experience, and criminal convictions consistent with the Fair Credit Reporting Act.

STN offers a high-growth environment with excellent compensation and eligibility for our 401(k), health/dental insurance, and more.  

STN INC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.