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Form of workJob Details:
Job Title: IP Network Operations Specialist
Location: Melbourne, FL
Duration: 12 Months (Temporary to Permanent)
Work Schedule: 1st Shift, 9/80 work week
Note: This position is part of an onsite 24x7 network control environment. Shift and workday flexibility are required.
Job Description:
Job Title: IP Network Operations Specialist
Location: Melbourne, FL
Duration: 12 Months (Temporary to Permanent)
Work Schedule: 1st Shift, 9/80 work week
Note: This position is part of an onsite 24x7 network control environment. Shift and workday flexibility are required.
Job Description:
- The client is looking for an IP Network Control Specialist who will support a large nationwide customer.
- This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.
- Provide technical support for large private communications network.
- Handle first line of support for customer and field calls into an operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology, or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of (6) years of prior related experience.
- Minimum of (2) Years Telecommunications Network Troubleshooting experience.
- CCNA Certification or must obtain within 3 months of start date.
- Able to obtain Public Trust Clearance.
- Experience with Layer 1 Troubleshooting.
- Experience with call center phone systems and working with geographically dispersed teams.
- Experience in Physical layer and routed technologies experience.
- Experience with Network Management systems and tools.
- Experience in remote maintenance and repair of CISCO network equipment.
