Address
Form of work· Work with network tower leadership to refine policies and procedures for the network team.
· Ability to work with multiple and/or shifting priorities
· Provide highest level of review for network changes
· Perform changes on high-risk devices in the enterprise (all core network devices, and devices in high-risk environment (data-center)
· Onsite support for high-risk changes in EDC
· Cover a certain specific regional area for escalations and support
· Handles escalations for team, and leads sev1 bridge calls
· Need to be an escalation resource, someone who spins up quickly on a problem, and is able to drive and issue towards resolution.
· Adhere to ITIL and service management policies, and direct others
· Have and know key relations with other towers within the account
· Must work with architecture to design, and refine network design, and processes
· Must be part of the manager on-call rotation
· Available after hours by cell phone
· Handles ticket escalation, and able to run with complicated and high priority tickets and tasks as assigned
· Assist and train junior members of the team
· Audit and perform routine ticket/task/device analysis to validate we are in compliance with standards
Qualifications
· 7+ years' experience with Enterprise Networking engineering or support.
· 7+ years' experience with Telco services, MPLS, Metro Ethernet.
· Experience with Cisco hardware and command line interface.
· Demonstrated knowledge and troubleshooting with TCP/IP.
· Demonstrated knowledge and troubleshooting of Telco services.
· Demonstrated knowledge of Cisco command line commands.
· Demonstrated knowledge and troubleshooting of Wireless services.
· CCNP, CCIE or equivalent experience.
· ITIL and service management experience.
Soft Skills:
· Ability to support a 24/7 environment. Off hours/weekends/holidays.
· Ability to travel. Valid driver's licenses.
· Willingness to take direction.
· Ability and provide leadership and training to junior employees.
· Ability to work independently.
