Job Description
JOB SUMMARY :
The Technical Analyst will be responsible for the daily support of service delivery within the global infrastructure environment. In addition, this role will serve as a project and technical resource to approved application and infrastructure projects. It is expected that this role will act independently, resolve problems and fulfill work assignments with little to no supervision.
Within the technical analyst roles, team members will support a wide variety of departments and disciples which will include:
• Data Base Administration (DBA)
• Server
• Data Network
• Voice Network
• Storage
• Application Platforms
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- These duties are not meant to be all-inclusive and other duties may be assigned.
- Support low to medium complexity maintenance, Run-the-Business (RTB) support, and respond to incident service requests of the assigned global infrastructure area.
- Serve as a project resource on application and infrastructure project efforts representing infrastructure functional capabilities.
- Responsible for gathering requirements, creating recommendations, and implementing solutions to meet the project requirements.
- Provide knowledge sharing in the form of efforts such as writing knowledge articles, relationship development with other Information Technology (IT) staff, and job shadowing.
- Develop and increase technical knowledge and capabilities through training, investing time to understand technical/organizational direction and cross training.
- Responsible for maintaining systems required to support IT applications for designated Technical Analyst specialty (AIX, SQL, Voice, etc.).
MINIMUM QUALIFICATIONS :
- Bachelor's degree in computer science, Information Systems, or equivalent.
- 5-10 years of Cisco experience
- Customer Care and Service Skills
- Relevant industry related certifications.
- Information Technology experience within the manufacturing industry.
- Ability to effectively communicate.
- Ability to work in a team environment.
- Strong organizational skills with exceptional follow through and attention to detail.
- Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
- Ability to work in a fast-paced environment where requirements are constantly changing.
- Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
- Database Administration:
- Oracle Role: Experience in Oracle database and Oracle RMAN; Experience within operating systems (Linus (RHEL, SUSE, OEL), AIX, or Solaris; Oracle Certified Professional.
- SQL Role: Knowledge and experience within database build, database architecture, database backup and recovery; Knowledge with SSIS, SSRS, and SSAS; Experience in SQL 2016, 2014 and/or 2012; Experience in Widows 2012, 2008, and/or 2003; Microsoft Certified Solutions Associate (MCSA)
- Server:
- AIX: IBM AIX Certification
- Linux: RedHat Certification
- Windows: Familiar with VMware and server virtualization technology; Microsoft Certification, VMware Certification.
- Data Network: Network A+ Certification, Cisco CCNA Certification
- Voice Network: Cisco CCNA Certification, ITIL Foundation Certification
- Storage: Experience with operating systems such as Linux RedHat, Oracle Enterprise Linux, and Windows Server 2008 and 2012; Experience with enterprise storage concepts (EMC VAX, VNX); Experience with backup and recovery concepts (EMC Avamar and Data Domain); Experience with Microsoft Active Directory (NTFS, DFS, and file services); Understanding of VMware and vSphere.
- Application Platforms:
- Oracle JDE CNC: Experience with JDE CNC Administration, JDE system administration, and JDE security administration; Experience supporting JDE on any the following operations systems, databases and middleware technologies: IBM I, IBM AIX, MS Servers, Linux, DB2i, Oracle DB, Microsoft SQL, IBM WebSphere, and Oracle WebLogic.
- Middleware: Knowledge in configuration and administration on any of the following middleware application server platforms: WebLogic, WebSphere, Tomcat, and Wildfly/JBOSS. Basic knowledge of Windows Server OS and RHEL or other Linux is required.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.