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Form of workThis position allows for 2-3 days per week remote / work from home.
Salary: $170,000 - 195,000/year
This position requires DHS suitability.
Responsibilities include:
Required Qualifications:
Salary: $170,000 - 195,000/year
This position requires DHS suitability.
Responsibilities include:
- Manage, troubleshoot, and maintain network devices.
- Work with and manage Cisco routers, switches, wireless access points, firewalls (ASA and Palo Alto), Bluecoat proxies, VPN, and Zscaler.
- Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.
- Respond to systems alerts, triage, troubleshoot, and resolve incidents.
- Work closely with other support teams to ensure incident events are handled in a timely manner.
- Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II, and other support teams.
- Join troubleshooting bridge calls for major incidents.
- Perform patching, updates, upgrades, refreshes, and other maintenance activities.
- Communicate directly with end-users as necessary, to resolve issues and complete requests.
- Assist with postmortem related activities and support various efforts related to operational improvements.
- Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
- Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices.
- Follow all Customer network security processes and procedures, ensures compliance with all Government policies.
- Represent customer requirements in technical exchanges with other government agencies.
- Perform site surveys to new installations and technology refresh.
- Develop and maintain network architecture diagrams.
- Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
- Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools.
- Perform additional duties as assigned.
Required Qualifications:
- Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
- B.S. + 9 years of applicable experience
- Cisco Certified Network Professional (CCNP) certification
- Expert experience (including troubleshooting) with Cisco switches, routers, firewalls, VPNS, and wireless access points
- Advanced experience with Network analysis tools
- Advanced experience with supporting IP services (IPv4, VPN, IPv6, Multicast, QOS, SDN, SNMP, VOIP, VTC, etc.)
- Strong experience with OSPF, BGP, MPLS, RSVP/LDP L2/3VPNs, VRFs, IKE/IPSec, GRE tunnels, MTU, Import/Export policies
- ITIL Foundation certification (not required to start but expected to attain in first six months)
- Experience using Service Now service management software (or similar tool) to document incidents and service requests
