Network Engineer/ Customer Success Engineer

Job title: Network Engineer/ Customer Success Engineer

Job type: Direct hire (permanent)

Vendor name: HRUCKUS

On-site/Remote: On-site

Locals required: yes

Location: Washington , District Of Columbia, US

# of vacancies: 1

Job industry: Public Sector and Government

Job category: IT, Computer & Mathematical
Requirements:

Minimum education: Bachelor

Responsibilities:

Seeking a Network Engineer with a Full Scope Polygraph to Support Customers in the DC Area

Executive Summary: Seeking a Network Engineer with a Full Scope Polygraph and a deep knowledge of network design and implementation. The Network Engineer will assist a cutting-edge Silicon Valley start-up, sell and maintain their solution across the DoD and IC.

Responsibilities:

• Providing advice and guidance as our client's subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Walking customers through the various stages of adoption with our client's Platform
• Helping customers with Integration of our client's Platform and other critical Applications
• Understand customers' business challenges and develop solutions using our client's Networks Platform
• Documenting best practices in developing and using our client's Platform
• Building customer project plans and processes for scalable and repeatable on-board experiences
• Developing metrics and reporting to understand key customer needs and trends.
• Create deliverables outlining data driven metrics showcasing customer value
• Undertaking discovery and education activities to identify additional opportunities for our client's usage across organizational functions and processes
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams to share your knowledge and experiences to ultimately improve our business and our customer's success.
• Must be able to communicate business and technical value to all levels of management
• Some travel to customer locations (<25%)
• Language skills (must have):
• English Native or bilingual proficiency
  Experience required:
• **Qualifications:** - **Position requires an active TS clearance with FSP** - B.S. Computer Science or equivalent educational experience - 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies - Strong understanding of Networking and Security fundamentals - Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.) - Strong cross-platform technical background including virtualization platforms, cloud technologies (AWS, Azure, etc.), network monitoring and other operational tools and practices - Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills - Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems - Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment **Highly Desired:** - One or more of the following certificates: CCIE, JNCIE or VCDX - Experience in working for a startup company - Prior experience working with Governmental (Federal or State) agencies - Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc) - Linux jockey, approaching rockstar status

Work permits accepted: US citizen