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Form of workCome work for us!
We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store.
Our employees are key to our success.
Performs strategic and technical activities necessary to design, support and operate a high volume, dynamic, enterprise class network. Designs, administers, installs, maintains, and supports all of the JD North America network and voice hardware including routers, switches, firewalls, wireless, telecommunications hardware, and monitoring software in an enterprise class network. Provides necessary 24/7 support to maintain high service level objectives and network performance. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:
- Assist in designing, monitoring, maintaining, and managing JD North America’s network and voice infrastructure including but, not limited to, the Wide Area Network (WAN), Local Area Network (LAN), Wireless LAN (WLAN), 3G/4G backup network, Firewalls, phone and teleconferencing systems, Virtual Private Network (VPN), and overall network security.
- Creation of networking hardware configurations and related documentation, which will include the IP address, circuit IDs, and other related information.
- Analyzes and evaluates the network and recommends upgrades/changes, security procedures and policies, with considerations of present-day and future network needs including disaster recovery and proper network redundancies, and security best practices in alignment with Finish Line’s Data Security group.
- Works with Network Security and Regulatory Compliance groups to execute network security monitoring, logging, and auditing information for the Finish Line USA, INC.
- Performs Tier III Troubleshooting and Root Cause Analysis on networking and voice issues working with JD North America Information Systems staff
- Works with Network Security group to perform monthly, quarterly, and annual audits of network passwords, configuration, and IOS changes or updates including security and compliance
- Provides business justification or statistical reporting to assist management in annual budgetary initiatives including licensing, maintenance, and hardware replacement
- Assists in the 24/7 availability, performance, and network monitoring of the network infrastructure in conjunction with JD North America’s Operations Group in order to meet Service Level Objectives established by management
- Team lead on special network projects and strategic initiatives including network upgrades and alternative forms of network access.
- Assist Operations Team in meeting Service Level Agreements established by management.
- Provide after hours support for network and voice infrastructure outages and emergencies
- Provide technical leadership to Tier I & Tier II staff by actively seeking out opportunities to mentor and provide technical assistance to these team members
- Assists Sr. Engineers in identifying Tier I & Tier II staff technical skills that need improvement, and by providing guidance to the Tier I & Tier II staff as necessary
- Executes the best practices, processes, and methods provided by the Sr. Engineers for problem resolution, change control, and implementation activities
- Additional projects and duties as required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree in Computer Science and/or Technology from a four-year college or university or equivalent work experience. Additional 5+ years of operational networking experience with Telecommunication technologies. Strong technical background to understand technologies used for networking activities, network connectivity, and various protocols. Operational experience working with any of the follow is a plus: Cisco networking hardware including routers and switches, routing protocols (BGP, EIGRP), Cisco and Checkpoint firewalls (VPN, IPSEC, ACLs), wireless (802.11 A/B/G/N), F5’s, and general knowledge of VoIP concepts. CCNA Certification required, CCNP preferred.
- Must have a thorough understanding of TCP/IP, LAN Switching, Routing protocols, L2/L3, device configuration, VLAN, ACL, and security best practices.
- Understands QoS (Quality of Service) and all the mechanisms required for QoS in both the LAN/WAN and Wireless environment.
- Familiarity with MPLS, 3G wireless, 802.1x, mobile computing, DS3, T-1, DSL, Metro Ethernet, two factor authentication systems, troubleshooting tools (Wireshark, Solarwinds), etc.
- Proficient knowledge of Enterprise LANs, WANs, Disaster Recovery and High Availability.
- Knowledge or willingness to learn Genesys PureConnect Platform and Cisco Unified Communications Manager.
- Strong ability to handle multiple network support requests over a given time period
- Mentoring skills to help team members solve complex technical problems
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit for more than 6 hours per shift
- Use hands to finger, handle and feel
- Reach with hands and arms
- Talk and/or hear
- Walk or move from one location to another
- Periodically may need to climb, balance, stoop, kneel, or crouch
- Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
Work Environment
The work environment for this position is a moderately noisy office setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
EEOC Statement:
The Finish Line, Inc. is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)
