Network Engineer

Network Engineer
Standing at the critical junction between your network and your applications, A10 is a leader in secure application services. Our solutions protect and optimize application performance in a world of many clouds.
Are you up for the challenge?
Join us and make your impact on the future as our next Network Engineer:
Job Responsibilities:

• Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail
• Provide configuration recommendation and assistance in customer service deployment
• Recreate reported issues in lab with customer's configuration and topology
• Work with QA and develop engineering teams to investigate and resolve software and hardware defects
• Perform patch qualification related tasks
• Responsible for analyzing data traces using protocol analyzers to identify anomalies and find solutions
• Ensure customer's reported issues are resolved to the client's satisfaction in a timely manner.

• 1-4 years of working experience in the data networking industry.
• Excellent verbal and written communication and organization skills.
• BS in a computer related field or equivalent work experience.
• Excellent knowledge and experience troubleshooting Layer-2/3 protocols (VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT), Layer-4 protocols (TCP, UDP, NAT), and Layer-7 protocols (HTTP, FTP, DNS)
• Must have good understanding of following protocols, HTTP, SSL, FTP, SMTP, RTSP
• Demonstrate ability to acquire strong analytical, troubleshooting and problem-solving skills
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
• Deep understanding of network designs and operations
• Ability to articulate complex technical designs with ease to stakeholders
• Ability to work independently and troubleshoot problems with speed and efficiency
• Ability to self-motivate and manage/prioritize competing tasks