- Completes work assignments by applying up-to-date knowledge in the subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
- Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
- Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
- Provides first and second-level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize network issues.
- Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.
- Plans and performs complex network configuration.
- Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
- Defines and tests maintenance and refresh activities.
- Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
- Installing and configuring network equipment.
- Establishes and maintains network performance.
- Troubleshoots network problems.
- Maintaining computer networks including switches, firewalls, and other physical hardware.
- Perform network maintenance and system upgrades including patches, hotfixes, and security configurations.
- Recommends and executes performance tuning and optimization activities.
- Creates documentation of new and existing network configuration and procedural information, and reviews documentation of others.
- Knowledgeable with the installation of Data Center components (e.g., PDUs, Cabinets/ Rack, Cabling [Cross Connect, Interconnect, ladder rack, fiber and ethernet cables].
- Minimum five (5) years of experience working in Palo Alto or equivalent firewall technology.
- Minimum five (5) years of experience working in Cisco Nexus and Catalyst switches.
- Minimum three (3) years of experience with FC SAN which includes switching.
- Minimum three (3) years of experience in F5 LTM/ Big IP DNS installation and management.
- Minimum five (5) years of experience supporting Redhat Linux Operating Systems.
- Extensive knowledge of network infrastructure and network hardware.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including firewalls, switches, and network load balancers.
- Bachelor's degree in computer science, Engineering, Social Science, Education, Business, Health Care, or related field and a Minimum of five (5) years working in IT or operations.
- Additional equivalent work experience may be substituted for the degree requirement.
- Three (3) years of experience writing documentation or standard operating procedures related to network administration.
- Two (2) years of experience troubleshooting networks using packet captures.
- Two (2) years working on Docker Containers and or Kubernetes orchestration.
- One (1) year working in ServiceNow managing incidents and service requests.
- Experience with log management tools such as Splunk is helpful.
- Experience with Content Delivery Network and/ or Web Application Firewall is helpful.
- Advanced knowledge of Network Monitoring tools.
Interested candidates please send resume in Word format Please reference job code 221448 when responding to this ad.