Address
Form of workThe Network Administrator will assist with provisioning and troubleshooting customer network circuits and implementing Switch approved network setups and configuration standards. Additionally, you will develop and maintain documentation for internal processes. This position involves participation in an on-call rotation and providing fourth level technical support for escalated customer issues as well as supporting Sales Engineers on an ad hoc basis.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Essential Duties and Responsibilities:
- Escalation POC for NOC and initial triage of requests submitted to Network Engineering department
- Review alerts and troubleshoot reported networking issues and outages
- Participate in client on-boarding process
- Maintain customer network circuits through their lifecycle
- Maintain approved network design and IP allocation
- Maintain network and project documentation
- Develop and maintain policies and procedures
- Maintain hardware inventory
- Maintain accounts and portals
- Participate in on-call rotation
- Mentor and coach junior teammates, develop training materials for lower tiers
- Collaborate/whiteboard/brainstorm new ideas and solutions with the team
- Create alerts in monitoring systems
- Research options for set tasks and provide solutions
Other Duties:
- Other duties as assigned
Required Job Skills:
- Excellent verbal, written, and interpersonal communication skills
- Ability to work well in a team and able to work with minimal supervision
- Experience with Cisco IOS
- Experience with routing protocols and techniques: OSPF, BGP, MPLS, VRF, HSRP
- Experience with switching protocols and techniques: STP, LACP, Port-Channeling, SPAN
- Experience with wireless technologies (802.11)
- Experience with tunneling/VPN protocols and technologies: IPSec, GRE, DMVPN
- Experience with analyzing packet captures and network device logs
- Experience with securing data, control and management planes: dot1X, Port Security, ACL, CoPP
- Experience with AAA protocols and applications: TACACS, RADIUS, Cisco ACS
- Experience with Microsoft Office Suite
- Experience with firewalls: Cisco ASA/FTD and Palo Alto -- a plus
- Experience with Python -- a plus
- Experience with Linus OS -- a plus
- Experience with Splunk and Solarwinds -- a plus
- Experience with SD-WAN products -- a plus
Education and Experience:
Certification: CCNA
Experience: 2+ years of experience
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.
If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.
