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SalaryAt UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to startCaring. Connecting. Growing together.
The primary purpose of this role is to lead the Client Management team for North America Market accountable for growth, retention, and profitability.
The position includes general management responsibilities, leading key initiatives that serve to develop and execute upon the business strategy for UHC Global, as well as ongoing management reporting.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Business Planning
- Participates in annual strategic business planning
- Prepares and updates the annual Client Management business plan; adjusts strategy to meet financial goals and other KPIs
Market Facing
- Serve as leadership in the market
- Establishes and maintains strong professional and personal relationships with clients and consultants presenting a positive image of UHCG
- Develops relationships with senior level contacts at select clients and consulting houses within the region
- Participates in events strategy representing Client Management
- Attends market events (e.g., charity dinner), as appropriate
- Communicates UHG value and differentiation on a consistent basis
Growth
- Delivers against business plan growth goals meeting key KPIs including NBEA sales, retention, renewal rate increase and client NPS
- Responsible for effective NBEA pipeline management
- Ensure use of disciplined Client Management strategy and approach by the team
- Leads client advisory council
- Provides feedback to the organization on market trends and improvement opportunities as presented by clients and consultants
- Assists in bringing escalated client issues to resolution
- Assists team with key RFPs, renewals and negotiations
- Partners with sales leader in planning and facilitating annual growth forum
General Management
- Create collaborative team environment fostering strong team work
- Partners effectively business partners (finance, UW, marketing, product, legal, etc.)
- Collaborates effectively with UHC Domestic and Optum leadership
- Oversees team utilizing data to assess Client Management effectiveness
- Actively participates in MBRs and town halls and supports other management reporting requirements
- Maintains a deep understanding of all UHG products and services
- Develops and maintains internal UHG network
- Removes barriers and obstacles for staff
- Maintains high level of industry knowledge
- Demonstrates support of company-wide programs and initiatives
- Executes on Employee Engagement initiatives
Talent Management
- Recruits, hires and manages performance of staff providing ongoing feedback, conducting regularly scheduled 1:1s and facilitating MAP process in a timely manner
- Reviews job descriptions and MAP goals for Client Management positions annually
- Partners with compensation team annually to modify SIP as appropriate
- Leads weekly staff calls
- Motivates and inspires others to meet their goals
- Participates in personal development (MAP self-assessment, training, etc.)
- Attends and participates in one-on-ones with manager
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years in healthcare sector, global experience required
- Exceptional problem solving skills
- 5+ years in a client facing and/or sales roles leading teams
- Demonstrates strategic thinking and planning
- Excellent relationship management skills, comfortable engaging with high level executives at client organization
- Excellent written and verbal communication skills
- Excellent presentation skills
- Excellent leadership skills
- Solid ability to negotiate and influence
- Understanding of UHCG products and services
- Solid understanding of business financial acumen
- Life/Health/Accident License is required
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $130,000 to $220,000 per year. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
