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SalaryIn this role, the National Service Accounts Associate I will be responsible for supporting the day to day needs of service-related accounts such as waste, cleaning and chemical services, armored car services, pest control and fire while validating the service they provide. The main objective is to support operations while finding cost savings opportunities and creating great partnerships with our providers. The ideal candidate will have excellent customer service and problem-solving skills as a support function and have an educational background in business or a related field. Strong excel, written and verbal communication skills are also required.
Position Type: Full-TimeStarting Wage: $25.25 per hour
Work Location: Naperville, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).
Duties and Responsibilities:
- Provides support to internal personnel and external service providers on a daily basis.
- Responds quickly and appropriately to issues that require training of the end-user.
- Identifies, diagnoses, isolates, and resolves problems in order to provide permanent solutions and escalates to the appropriate level of support and/or management when necessary.
- Suggests process improvements to direct leader in areas that could positively impact the business and the level of support.
- Assures that required and necessary documentation is completed and properly maintained.
- Reviews and validates National Service invoices.
- Serves as a technical point-of-contact for assigned functional areas and assists subject matter experts.
- Collaborates with team members and communicates relevant information to direct leader.
- Upholds the security and confidentiality of documents and data within area of responsibility.
- Other duties as assigned.
- Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
- Gives attention to detail and follows instruction.
- Ability to stay organized and multi-task efficiently.
- Ability to work both independently and within a team environment.
- Establishes goals and works toward achievement.
- Effective time management; maximizes productivity.
- Ability to interpret and apply company policies and procedures.
- Develops and maintains positive relationships with internal and external parties.
- Excellent verbal and written communication skills.
- Proficient in data entry and typing.
- Bachelor's Degree in Business or a related field required.
- A minimum of 1 year of relevant experience required.
- Or, a combination of education and experience providing equivalent knowledge.
- Work may be performed in an office, remote office or a combination of both where a computer and other office equipment may be used as needed to perform duties.
- Regularly required to sit, reach, grasp, stand and move from one area to another.
- Constantly and repeatedly use keyboard/mouse.
- Occasionally required to push, pull, bend, lift and move up to 25 lbs.
- Minimal travel required as needed for job related duties such as training, project work and administrative tasks.
ALDI offers competitive wages and benefits, including:
- 401(k) Plan
- Company 401(k) Matching Contributions
- Employee Assistance Program (EAP)
- PerkSpot National Discount Program
In addition, eligible employees are offered:
- Medical, Prescription, Dental & Vision Insurance
- Generous Vacation Time & 7 Paid Holidays
- Up to 6 Weeks Paid Parental Leave at 100% of pay
- Up to 2 Weeks Paid Caregiver Leave at 100% of pay
- Short and Long-Term Disability Insurance
- Life, Dependent Life and AD&D Insurance
- Voluntary Term Life Insurance
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
