National Ifm Operations Director

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves -
The FM Operations Manager is responsible for enabling strategy and integrated service delivery and service line integration for the account. This leader is also responsible for driving innovation, establishing best practices and standards, tracking cost savings, SLAs, KPIs, operational efficiency and managing programs such as business continuity, performance management, property inspections across the account while serving as the liaison between the IFM Lead and Portfolio Management Organization.
What is your day to day?
Responsible for all aspects of Facilities Management within the portfolio:

• Accountable for results of the FM team in the areas of Facility Management practices, including Business Continuity, building level financials, Customer Experience, Facility Condition Inspections used to build Repair & Maintenance budgets, work order management and centrally executing Client initiatives.
• Support for results for HSSE/EHS (Environmental, Health and Safety) in the areas of Environmental compliance with laws, codes and regulations
• Support for results of the Engineering group in the areas of JLL's Operations Compliance Program preventative maintenance programs such as NGM (next generation maintenance), and collaboration with engineering leadership on the account.

• Integrate service delivery and resources while effectively managing handoffs. Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
• Anticipate client needs and deliver to outperform on the key performance indicators. Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity.
• Create and manage high performing teams which not only deliver operational excellence but keep employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understand the firm's strategy and goals and can translate those into the business opportunities.
• Build successful relationships across the account, including regional and COE, to ensure business requirements are understood and to promote confidence, forward planning and best practices - be a trusted advisor. Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices.
• Support and help establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
• Development and management of innovation strategy by identifying improvement opportunities requiring creative solutions to meet client needs. Also, will provide leadership to bring on-account leading practices and/or innovations developed in the firm.
• Manage FM project and inspection programs such as developing new processes and tools or finding better ways to communicate and track information to drive results.
• Become a reference for best-in-class service delivery
• Identify needs and prepare strategic vision to develop and lead programs that create value for the client and ensure programs meet or exceed expectations. Follow-through by providing management and leadership direction for the design, development and implementation of programs.
• Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback

Desired experience and technical skills
Required

• A minimum of 10 years' experience in commercial real estate and/or Facilities Management
• Proficient knowledge of Facilities Management, Facilities Engineering, Program & Initiatives Management
• Demonstrated leadership/management skills and the ability to influence and negotiate
• Ability to communicate complex ideas in a concise and summarized manner
• Ability to recognize and diagnose trends and patterns and problem-solving ability
• Experience in implementing quality assurance and continuous improvement programs.
• Analytical skills - both financial and planning
• Public speaking acumen and the ability to engage large groups
• Ability to develop and maintain trust with internal and client stakeholders
• Previous experience leading large teams in a fast-paced, agile environment
• Detail-oriented, organized, flexible, and a desire to tackle new challenges
• Ability to move people to action, including self, with a sense of urgency
• Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook)

Preferred

• Bachelor's degree or other secondary degree is preferred

Location:
On-site -Charlotte, NC
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.