National Clinical Nurse Service Manager

Medix Infusion is a healthcare company specializing in the field of infusion therapy. The National Clinical Nurse Service Manager will oversee the operations of multiple clinics in the assigned market as well as compliance, quality, and administrative functions of clinical operations at Medix Infusion to ensure that clinical teams and facilities operate efficiently. Collaborating with clinical leaders, this position will assist with maintaining accreditation at all Medix clinic locations, develop new organizational processes and projects, and ensure safe and accurate clinical employee scheduling. Additionally, this position will manage the clinical operations associated with opening new ambulatory infusion clinics, including hiring, training, education, new contract review, etc. The National Clinical Service Nurse Manager will lead continuous quality improvement initiatives, creation, and/or modification of standard operating procedures (SOP). The National Clinical Nurse Service Manager is responsible for collaborating with the Clinical Excellence Program Manager to ensure all clinical staff maintain annual and quarterly (minimum) education sessions surrounding pharmaceutical therapies and any other related clinical care activities deemed necessary. The National Clinical Service Nurse Manager will analyze and review metrics as well as develop trending reports that lead to process improvements and a high level of patient satisfaction and improved patient outcomes. Medix Infusion is committed to setting the standard for Patient Experience and Patient Care, modeling a more empathetic, personalized, and efficient experience to help patients receive infusion and injectable therapies to positively enhance their lives.

QUALIFICATIONS/REQUIRED EDUCATION/TRAINING

• ​10+ years of nursing experience
• 7+ years minimum experience in nursing management, leadership, and program management
• 2+ years of Pharmacovigilance and adverse event reporting preferred
• Minimum bachelor’s degree in nursing from an accredited college or university. Master’s degree preferred.
• 5+ years infusion therapy experience preferred.
• CRNI certification strongly preferred.
• Strong nursing regulatory, operations, accreditation (ACHC) and business process knowledge.
• Ability to obtain additional state licensures as required

ESSENTIAL DUTIES, FUNCTION & RESPONSIBILITIES

• Exhibits strong supervisory, leadership, and mentoring skills that effectively motivate nursing staff to improve patient processes and outcomes.
• Manages clinical staffing to ensure clinic efficiency and quality patient care as well as assists with clinical budget and workforce planning.
• Develops program, team enhancements, and workflows to implement changes across functional areas.
• Monitors and communicates nursing performance expectations by developing performance plans, coaching staff, supervising and evaluating nursing staff performance, and documenting and initiating staff discipline as it arises.
• Monitors and tracks patient metrics, results, and outcomes focusing on reporting accuracy, improvements, increased efficiencies, and positive patient experiences and outcomes.
• Identifies strategies and implements timely and effective action plans to maintain clinical excellence in daily operations, treatments and therapies, budgetary plans, and organizational operations.
• Reviews metrics, dashboards, and information for the purpose of meeting the organization’s clinical, budgetary, safety, compliance, and quality standards that include early identification trend outliers and opportunities for improvement.
• Maintains responsibility and accountability for the assigned market and staff’s performance in achieving and maintaining clinical excellence, adherence to protocols and compliance, accreditation, and practice guidelines.
• Manages and resolves clinical grievances, escalating concerns to the proper channels if necessary.
• Develops, implements, and monitors processes for all nursing education, including facilitating initial orientation learning, continuing education programs, licensure compliance, and transitions or updates in care delivery.
• Develop and maintain policies according to Nursing Standards and regulations, ACHC Standards and company requirements (SOP).
• Ensures that staffing levels and coverage are adequate to meet patient care and regulatory requirements by participating in the hiring process and maintaining nursing staff scheduling software.
• Works closely with the Vice President of Operations, Chief Medical Officer, Chief Operations Officer, Chief Financial
• Officer, Medical Providers and other Directors and Managers, as appropriate, to ensure that nursing program meets patient care and regulatory requirements.
• Up to 25% of time spent travelling to clinics in assigned markets.
• Manages clinical operations associated with opening new ambulatory infusion clinics.
• Other assigned duties.