National Account Manager

Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

We are seeking an exceptional and fearless Account Manager to join our team and drive revenue growth within our existing client portfolio. As an Account Manager, you will play a pivotal role in building and maintaining deep, enduring relationships with our key customers, becoming an indispensable partner in their ultimate business success. You will identify and pursue upsell and cross-sell opportunities with a fearless approach, always seeking to push boundaries and exceed expectations.

What You'll Do:

• Achieve and overachieve aggressive Upsell and Renewal quota
• Develop and nurture profound relationships with key executive decision-makers at assigned client accounts, acting as a catalyst for transformative partnerships
• Infuse these connections with creativity and a strong point of view, driving mutual success through innovative collaboration
• Engage broadly and deeply with customers’ executives, champions, end-users, and even detractors but understand how deals progress and successfully close
• Proactively identify and pursue upsell and cross-sell opportunities by applying a keen business acumen and innovative solutions
• Bring a fresh and creative mindset to negotiation processes, ensuring renewal agreements result in mutual value for both customers and the employer
• Infuse negotiations with creativity, fostering partnerships that seamlessly align with business objectives and contribute to lasting success
• Collaborate seamlessly with internal teams to foster innovation
• Embrace constructive tension and creative ideas, creating an environment where unique perspectives contribute to the evolution of strategies and drive continuous growth
• Develop intricate sales proposals with a compelling focus on storytelling
• Command the room with an innovative presentation style that resonates compellingly with diverse audiences, ensuring a memorable and impactful delivery of proposals

What You've Done:

• 5+ years of experience in successful quota-carrying sales
• Industry experience selling an HR/TA technology solution or related technologies
• The ability to comprehend and navigate technical, financial, and personal impacts, leveraging this understanding to drive the business forward
• Possesses a growth mindset, continuously seeking learning opportunities and embracing challenges as opportunities for personal and professional development
• Demonstrates active listening by prioritizing understanding before responding, fostering open communication, and ensuring a deep understanding of client needs for effective collaboration and lasting success
• Insatiable curiosity and coupled with above active listening skills focus on learning all about customers’ business models, successes, challenges and opportunities to positively impact their business
• Demonstrates a high level of resilience, effectively managing setbacks and maintaining a positive outlook in the face of adversity
• Maintains a strong sense of accountability, taking ownership of actions and decisions, and striving to deliver exceptional results
• Recognizes the significance of understanding that every interaction with a customer or prospect is a negotiation

We want you to be your best self and to pursue your passions!

• Benefits/programs to support holistic employee health
• Flexible hours and working schedules
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

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