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Form of workJob Description
National Account CSR Support Manager needs 2 years' experience in a management or supervisory role.
National Account CSR Support Manager requires:
Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems.
Computer skills with expertise in word processing, preferably Microsoft Office and database applications, and advanced presentation skills with proficiency in PowerPoint.
Must have good customer service skills and be able to apply tact, diplomacy, reason, and logic.
Must have strong communication skills, including written, to assist internal and external customers.
Requires skills in business math, interpersonal relations, judgment, and listening.
National Account CSR Support Manager duties:
Ensure that proactive client care calls to the Multifamily Account holders are being performed daily.
Provide oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
Focus on daily workflow for the Customer Support team, including call volume, account loads, etc.
Standardize processes and procedures related to proactively managing Multifamily Accounts.
Weekly one on one meeting with Supervisory staff.
Review and approve corrective action plans before sending to HR.
