Account Manager Support Specialist - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.SM

Please Note: To be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

The Account Manager Support Specialist(AMSS) role ensures Veterans’ Medical Disability Examination orders are being processed in a timely manner. AMSS must identify and report any order processing issues that may arise with a Veteran, Order, and / or location to leadership as well as Sr. AMSS staff as needed.

This position is full-time, Tuesday - Saturday OR Sunday - Thursday. Employees are required to work our normal business hours of 10:00 AM - 8:00 PM CST. It may be necessary, given the business need, to work weekends.

We offer 6 weeks of paid training. The hours during training will be 8:00 AM - 4:30 PM CST from Monday - Friday. Training will be conducted virtually from your home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Work priorities as assigned by leadership and provide regular operational updates to the SR Account Manager Support Specialist on the state of each area of responsibility
• Complete job tasks and functions on time to keep the order completion process on track
• Assist in making decisions based on contract requirements and guidelines in order to ensure contract KPIs are achieved
• Provide direction to other operational areas in order to ensure efficient order processing
• Provide operational updates to Leadership as well as Senior Account Manager Support Specialist on the status of tasking / orders
• Notify Leadership of issues that arise regarding tasking, other operational departments, and database
• Ensure timely communication of process issues / changes to Leadership
• Assist leadership in identifying operational delays as they relate to the other Operational Departments within OSHS
• Assist other departments within OSHS to ensure contractual obligations are achieved

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Proficient in using Microsoft Office Suite with high knowledge base specifically in Microsoft Excel (v-lookup, ability to run macros, create and manage pivot tables, etc.)
• Ability to work any 8-hour shift between the hours of 10:00 AM - 8:00 PM CST from Tuesday - Saturday OR Sunday - Thursday including the flexibility to work weekends based on business need
• Must be 18 years of age OR older
• United States Citizenship
• Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86

Preferred Qualifications:

• Understanding of database structures and relationships
• Ability to research and document issues before reporting them to leadership
• Analytical and problem - solving skills with regards to operational documentation policies
• National Career Readiness Certificate
• Military Service

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrate exceptional organizational and multi - tasking abilities as well as work in a fast - paced, action - oriented environment
• Ability to perform detailed work with a high degree of accuracy
• Must be able to work with a diverse group of people to accomplish customer driven goals
• Ability to remain calm in stressful situations and conduct yourself in a professional manner at all times
• Must have excellent verbal and written communication to ensure understanding on all levels of the business

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN