Multifamily Assistant Community Manager- Affordable Property

The person in this position is responsible for assisting the Community Manger in maintaining the physical appearance of the apartment complex, including grounds, common areas and office. Other responsibilities include cleaning apartments, showing and leasing apartments, rental collections, completing maintenance request procedures and mitigating emergencies. Responsible for positive interactions with residents, potential residents, vendors, and visitors, and always keeping in mind that service and quality is primary. This position reports to the property’s Community Manager. There is no unauthorized interaction with building ownership.

If you are interested in this industry, we are willing to train the right candidate for this position.

KEY RESPONSIBILITIES

Key responsibilities of this position include, but are not limited to the following:

• Assist in the day-to-day sales, maintenance, and administrative operations of the community.

• Cleans and maintains the apartment community and grounds or coordinates vendor assistance when requested by the Community Manager.
• Maintains the highest level of customer service for prospects, residents, vendors, and corporate departments.
• Compliance with Company standards as defined in the Employee Handbook, Operations Playbook, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, EEOC, LIHTC/ HUD.
• Prepare, show and lease the apartment units.
• Collect deposits, fees and rents from the residents.
• Complete and maintain accurate records and files in conformance with company policies and procedures.
• Ensures the safety and security of the property, its contents, and the residents. Keeps keys secure, ensures doors close tightly, and is aware of unwelcome visitors, etc.
• Turn in paperwork in a timely manner.
• Handles resident maintenance requests, violations, and complaints.
• Attends company training sessions as scheduled.
• During emergencies, be available to mitigate damage. May be during unscheduled hours.
• Helps maintain the community files and records (including electronic), ensuring documentation is kept complete and up to date.
• Helps complete the required reports and ensures all compliance procedures and requirements are satisfied.

ATTENDANCE

Position requires the ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals can work their scheduled hours plus any other hours necessary to complete the job and must attend training classes as scheduled. Work schedules and location assignments are subject to change. Ensure compliance with time management policies including meal and rest periods.

MINIMUM JOB REQUIREMENTS

• High school diploma or equivalent preferred
• Property management experience or related management experience preferred
• HUD and/or Tax Credit occupancy training preferred
• Solid sales, marketing, and customer service experience
• Good communication and time management skills
• Valid driver’s license and automobile insurance
• Proficient understanding of Microsoft suite, property management software preferred

PHYSICAL REQUIREMENTS

• Job is intermittently sedentary, but requires mobility (i.e., climb stairs) to tour community daily.
• Will use some repetitive motion of hands/wrists using a computer.
• Requires light lifting.

BENEFITS

• Insurance- medical insurance, vision insurance, dental insurance, life and AD&D insurance, and long-term disability insurance. Company provided dollars to use towards medical, dental and vision.
• Retirement Plans- eligible after 1000 hours of service. Vested immediately. Company matches up to a set amount each year.
• Vacation- lump sum to begin the following month of hire to equal 10 hours per month. (3 weeks)
• Paid Holidays- 9 paid holidays per year.
• Sick Pay- 0.038462 hours of sick per hour worked (on average 10 days per year). Up to 80 hours carryover each year.

ADDITIONAL COMPENSATION

Discretionary bonuses

Mileage reimbursement