Multi-Unit Restaurant Operations Manager

Job Description
Multi-Unit Restaurant Operations Manager-BOS

• Great pay depending on experience from $85K-$95K. We also have bonus opportunities as well.
• 401K Plan
• Medical Benefits
• Career development and opportunities for advancement.

The Airport Operations Manager has responsibilities for all areas and aspects of multi-unit Restaurant Operations within an Airport. Managerial tasks to include, but not limited to, training and retaining an excellent staff; delivering outstanding hospitality, food cost and labor cost; shared P&L responsibility; running shifts; maintaining sanitation, safety and cleanliness; and adhere to all company policies and procedures. This position reports to on-site Director of Operations.

• Develop guest partnerships and grow the brand and business within the Airport, Concourse, Terminal, and/or Food Court location.
• Communicate & train all aspects of SSP company programs, brand programs, and operational standards to management/direct reports and hourly team members.
• Work with corporate support team to ensure that the facilitation and installation of equipment meets standards and the needs of our programs.
• Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, as well as brand identity and operational standards.
• Conduct routine internal quality assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs.
• Responsible for financial controls, personnel management, facilities, marketing, food preparation and quality, and general business operations and possess the organizational agility to report on these measures to your manager and Regional Vice President/Area Director of Operations on a regular basis.
• Drive your team in the areas of new product introductions and promotional programs; be the subject matter expert and institute training that will guide the implementation of these products/programs and provide training accordingly.
• Identify potential or existing operational problems across the business and initiate, develop, and implement appropriate solutions and then measure results.
• Communicate company policies with your management team/direct reports and hourly team members through written and oral communication in a timely and effective manner.
• Perform and demonstrate all operational duties, including production of all products on the brand menu and in accordance with brand and operational standards, with the expectation that management/direct reports and hourly team members will be trained to do the same.
• Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability.
• Communicate company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner and in accordance with SSP approved communication methods.
• Sets and reviews objectives for all managers/direct reports and hourly team members on a weekly, monthly, and/or yearly basis, to aide in their development as an SSP employee and regularly report those objectives to the Director of Operations/General Manager and/or Regional Vice President/Area Director of Operations.
• Develops productive local Client Relationships (e.g. with Airport Management).