Multi-Unit General Manager

Multi-Unit General ManagerWe are hiring an experienced, high-energy General Manager for two of our busy, popular NYC restaurants. Richard Sandoval Hospitality (RSH.) RSH is a hospitality group with global impact. Our approach to food and beverage has built some of the most successful Latin restaurant concepts across the globe. Founded by Chef/Owner Richard Sandoval, we currently have 60 locations across 4 continents, 11 countries and 10 US states. Join our team in NYC and be a part of the exciting growth and great work environment that we provide.
The Multi-Unit General Manager will oversee the overall day to day operations of both Front of House and Back of House in NYC. This position requires strong leadership skills to motivate and develop our amazing, hard-working team members. The role also includes working floor shifts, monitoring the overall financial performance of all F&B, engaging in the planning and implementation of marketing and public relations campaigns, and ensuring compliance with all corporate processes and legal requirements. Primary Responsibilities

• Ensure and actively participate in operations of all BOH & FOH functions in accordance with prescribed RSH policies, procedures and practices
• Ensure that all General Manager responsibilities and tasks are met within expected timelines
• Ensure compliance with all Human Resources processes, including those related to New Hire and Payroll policies
• Ensure compliance with RSH required standards in areas of staffing; FOH & BOH operations; employee and guest relations; labor costs; beverage costs, food costs, sanitation and food preparation – with Regional Chef; safety and working environment
• Ensure compliance with state, federal and local laws (i.e. liquor, labor, OSHA, health and sanitation, etc.)
• Be actively engaged on the floor in service periods, working with staff and touching tables.
• Assist in floor management during service and cover shifts as scheduled.
• Assist in coordination and implementation of RSH and in-FOH & BOH promotions, new product rollouts, and point of sale materials
• Guest relations – interact with guests in the dining room and bar, ensuring exemplary guest experiences
• Coordinate with Public Relations and Marketing team in the execution and implementation of Public Relation programs and activities
• Participate in the introduction of new drinks, beverages; liquors and wines at a national level and administer local beverage programs.
• Work closely and with all management staff.
• Provide input for performance appraisals and recommend appropriate salary actions for front and back of the house employees using our annual salary or hourly reviews
• Oversee the recruitment, training and supervision of restaurant Managers and hourly employees.
• Attend Weekly Marketing call, Weekly Managers’ meeting, Weekly financial reports meeting
• Conduct monthly walk-through, on-site inspections and audits for all FOH & BOH operations.
  • Develop action plans to improve areas of opportunities
• Work with FOH & BOH Managers to execute menu changes, specials, price changes
• Create and maintain Standard Operating Procedure (SOP) documents for FOH & BOH.
• Serve as a spokesperson for Restaurant and all of the F&B Operations within the community
• Provide event sales support by reviewing contracts and assisting the events manager in planning and executing sales strategies.

Salary Range and Benefits: ($95K - $105K plus bonus opportunity) We also offer medical, vision, dental, life insurance, PTO, Paid Sick Time, employee discounts, Paid New Parent Leave, Paid Family Leave, Paid Birthday, and more!Education: BA/BS degree preferred. Degree in Culinary Arts and/or Hotel and Restaurant Management a plusExperience: Seven to ten (7-10) years upscale restaurant or hotel management experience required. Two+ years multi-unit management experience with full P&L responsibility.Technical Skills and Knowledge of Job:

• Positive and determined attitude
• Passion for the restaurant business
• Experience with a computerized POS system and Reservation system
• Ability to lead, recruit, develop, motivate, train and coach employees
• Ability to do each of the hourly and salary employees’ job functions within the restaurant or bar
• Ability to handle stress of interacting with employees and guests, handling guest complaints, and dealing with time constraints
• Able to read, write and speak English fluently, Speaking Spanish is a plus
• General knowledge of math/accounting principles
• Professional appearance and excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent verbal and written communication skills

Work Environment: Interior restaurant and kitchen: exposure to variable temperatures, grease, food, noise, appliances,and cleaning agents. Possible hazards include but are not limited to, slipping, tripping, falling, cuts, scrapes, muscle strains and burns.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently bend, lift and carry trays weighing up to 20 lbs., flatware, glassware, cups, coffee pots, pitchers; cutlery, linen, chairs and tables
• Extensive mobility within and between work area, kitchen, storerooms, back of the house
• Ability to remain standing for the entire shift

Position Type/Expected Hours of Work: Average of 55-65 hrs/week

Travel: This position is expected to travel to property locations as assigned and directed.