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PLEASE NOTE:
For the greater New York City area applicants, this is an IN-OFFICE position
For the Dominican Republic and South African applicants, this is an IN-OFFICE position
For all other applicants, this is a WORK FROM HOME position
Posted compensation rates are for US-based candidates only.
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….
My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips. Having documentation that's useful? That's us!
- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.
We are expanding our operations and seeking to grow our team. We have an opening for a Service Delivery Manager to join our team. This is a key role within our organization, and we are looking for a seasoned leader.
Key Responsibilities
- Support our company and clients using and building automation
- Provide direct support over chat, email, and phone
- Build and test new automation
- Assist with onboarding clients into the automation platform
- Proactively monitor workflows for success
- Take ownership of major incidents, ensuring coordination of resolving parties, effective communication with stakeholders, and post-incident reviews.
- Liaise with internal and external resources to provide detailed analysis of the operations and opportunities for improvement to meet SLAs and internal efficiencies.
Among the skills that will make you successful are:
- A history of automating processes
- Creative Problem-solving skills with the ability to break a large problem down into small, simple tasks
- Previous roles in the MSP space, especially using MSP-centric tools from vendors such as ConnectWise, Datto, Kaseya, or NinjaOne
- Experience using Web-API protocols such as REST or GraphQL, and working with JSON/YAML
- Ability to communicate well with technical and non-technical users, including following up on issues and projects
- Ability to write good, clear documentation
- IT skills: Windows, AD, Cloud/SaaS, Networking, Security
- Ability to set and maintain goals
- Skills with Microsoft Azure / 365
- Scripting languages, especially solid PowerShell skills, building RMM scripts, and other automation tools
Nice to haves:
- Experience with RPA products or tools like Microsoft Power Automate
- Python / Jinja knowledge
- Linux experience
- SIEM / SOAR experience
- Familiarity with Cybersecurity tools (EDR, vulnerability scanners, etc)
- Database (SQL) Skills
- KPI goals consistently met in current role.
Skills, Knowledge & Expertise
- 5+ years of relevant technical experience is required.
- At least 2 years of relevant IT experience fully supporting customer environments.
- Experience in IT service delivery and managing customer expectations.
- Demonstrable experience in incident, problem, and change management.
- Knowledge of ITIL standards is required.
- ITIL Foundations V3 or V4 certification is highly desired
- Excellent ability to present information to senior management in a manner that is clear and concise.
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