Ms Systems Analyst/Clincial Documentation

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The primary purpose of this role is to provide technical support for assigned applications.

The ClinDoc Analyst is responsible for the design, build, test and implementation of new application changes, maintenance changes and upgrades that may directly or indirectly have impact to the applications supported by the Sunrise Department. The Clindoc Analyst will perform in-depth analysis of workflows, data collection, report details, and other technical tasks associated with the use of the SCM software; is also responsible for developing and documenting the internal procedures that will be used in conjunction with SCM applications.

Responsibilities:

• Work under the direction of the Manager to provide technical application solutions for assigned business areas
• Possess technical knowledge of assigned application technology
• Work with Business Analyst to understand the customer's product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded
• Codes, tests, debugs, implements, and documents programs or technical configuration
• Ensure programs meet technical specifications and standards
• Interact with Business and clinical representatives during the software build or configuration and testing process
• Perform technical application configuration and configure /run reports at user request
• Design and execute unit, system and integration test plans for new developments/releases/reports
• Maintain technical documentation based on standard operating procedures in support of the assigned application
• Perform application maintenance activities
• Provide production support
• Assist in resolving support calls escalated by the Service Desk
• Identify the common causes of the defects, prioritize them, and systematically remove them so that they do not reoccur in further development work
• Coordinate with Project Managers to ensure project deadlines are met
• Participate in focus groups and workshops, attend vendor training and demonstrations

Qualifications:

Academic and Professional Qualifications:

• BA or BS degree preferred or other relevant combination of training and experience.

Experience:

• 2-5 years industry experience preferred
• 2-5 years experience in providing technical support and
• maintenance in assigned product preferred
• Clinical Documentation preferred.
• 3-5 years EMR experience in a healthcare setting.
• Knowledge of Allscripts Sunrise application (SCM )a plus
• Proven ability to effectively communicate with all levels of staff and maintain technical documentation in a clear and concise manner.
• Strong communication skills with the ability to interact with clients
• Support 24/7 healthcare system with varying go-live schedules.
• Solid foundation of Microsoft Office
• Be able to travel locally for business needs and participate in an after hours on-call rotation.

Travel Requirements:

• May require local travel
• May require other travel for business needs

Working Arrangements:

• May require after hours on call support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards