Mortgage Customer Service- Soft Collections

Capital Management Services. has an exciting new opportunity for experienced Customer Service Agents and Debt Collectors!

We are currently seeking candidates with strong Customer Service skills to join our growing team of call center agents. Candidates must have the ability to respond to a variety of incoming customer telephone calls related to servicing mortgage loans in a call center environment. Our agents must possess the ability to respond to customers' inquiries and communicate information in an effective manner. Responsibilities include collecting mortgage payments, processing payments and offering/updating customer expenses. Punctuality and strong attendance are a must for this position.

The training and the position are fully remote! We are currently looking for candidates in the states of Pennsylvania, Ohio, and West Virginia only.

Benefits:

• Overtime.
• Paid Time Off
• Sick time
• Full medical, dental, and vision insurance
• 401k.

Schedules available:

• Monday - Friday -10:30am - 7:00pm
• Off on Weekends and most Bank holidays

Requirements:

• High school diploma or equivalent (GED) required.
• Must be 18 years of age or older.
• Background Check Required.
• Excellent communication skills.
• Wired High-Speed Internet Connection (No WiFi. 25MBps Download / 10Mbps Upload). You will be asked to submit a wired speed test to verify.
• Android (OS 8.0 or higher) or iPhone (iOS 13 or higher) Smartphone.
• Ability to problem solve

Schedule: Full-Time only.

Training: 8:30AM - 5:00PM Monday through Friday for two weeks, starting at the end of February. Exact start date TBD

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote