Monitoring Center Operator I

First Alarm is one of the largest privately owned security firms in California. Protecting thousands of homes and businesses, First Alarm is dedicated to making people and places safe! We are committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. Join our Monitoring Center Team to take part in keeping our California community safe.

This position is for our Emergency Monitoring Center that is open 24/7, 365 days a year. Monitoring Center Operators are primarily responsible for monitoring life safety devices to respond as quickly, accurately, and efficiently as possible while providing excellent customer service. In this role you will be sitting at a work station, operating a computer and speaking on the phone for 8 to 12 consecutive hours. We do have some stand up work stations. We like to say this role is about 80% customer service, 15% emergency dispatch, and 5% tech support.

We are currently looking to fill day and swing/evening shifts, including weekend shifts; but the schedule can be and is changed as needed to ensure there is enough coverage. We are currently hiring for full and part time. There is always a possibility of a part time position becoming full time. Flexible availability is preferred. Good attendance is critical to success in this role.

Alarm monitoring is not a routine job and starts with an extensive paid training program over several weeks. Experience is not necessary, we will train the right people! Position entails a heavy work load with constant multi-tasking and needs good reading comprehension and memorization of many policies and standard procedures. You must be able to deliver excellent customer service while under stress. The ability to correctly prioritize tasks, accuracy, reliability, and accountability are all necessary qualities to have in order to be successful in this position.

Must be able to type quickly and accurately. Good spelling and the proper use of English grammar is required. Prior customer service, business level computer use, and business phone experience are helpful for qualifying.

Must pass a state criminal background check and have a clean drug test. (Medical Marijuana not allowed due to federal contracts). Good credit history helpful to obtain an optional federal security clearance towards future advancement. Already having a federal security clearance is very helpful for qualifying.

Compensation: People in this role can earn $20.00 to $22.00 an hour.

Benefits for Full Time employees after 30 days of full time work including medical, dental, vision, life insurance, 401K, paid time off, and tuition reimbursement. There is room for advancement within our department's chain of command, and other departments in the company for excellent employees. First Alarm has a tradition of promoting from within where skill and aptitude are proven; many of our current leaders can say that they started at the bottom and worked their way up. This position can be a foot in the door to the security industry as a whole - and security is needed everywhere, all of the time.

www.firstalarm.com

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Application Question(s):

• This position requires working weekends. Are you able to work weekends?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Multi-line phone systems: 1 year (Preferred)

Work Location: In person