Shelter Monitor - Taimon Booton Navigation Center

• Weekends: day shift
• Weekends: Swing shift
• Overnight shift

The Shelter Monitor’s duties and responsibilities are centered around non-violent de-escalation, harm reduction, trauma-informed, and restorative justice framework. While on duty, the Shelter Monitor is responsible for maintaining the safety of the TBNC’s staff, participants, and grounds. The Shelter Monitor requires a dynamic integration of advanced communication skills, de-escalation, and conflict resolution best practices with the goal of safety for clients and staff as well as modeling interventions that support healthy interpersonal conflict resolutions.

Essential Functions:

• Demonstrate a profound understanding of, and knowledge of working with LGBTQ, people experiencing homelessness, Asian and Pacific Islander Communities, people who have experienced multiple traumas; demonstrate the ability to speak to and affect a wide variety of audiences related to the health, wellness and development needs of the target population.
• Provide clients with high-quality and responsive care, particularly 1:1 crisis intervention. Support group level violence prevention programming, healing circles, and conflict mediations in a milieu setting at SFCHC as needed.
• Incorporate anti-oppression frameworks including harm reduction, trauma-healing care, restorative justice, transformative justice, and sex/body positivity into daily work.
• Participate in non-violent and culturally competent de-escalation intervention with clients who have experienced trauma and whose coping mechanisms may involve inflicting harm on others.
• Practice assertive, open, and non-violent communication skills to verbally prompt clients and communicate with peer staff to maintain safety.
• Practice healthy boundaries with clients in and outside of the space in accordance with SFCHC policy
• Maintain knowledge on violence prevention, de-escalation, restorative justice through attending continuing education workshops and trainings as assigned by supervisor.
• Actively participate in regular SFCHC meetings deemed important for client care.
• Maintain a safe and welcoming physical environment through stewarding the entrance, waiting room, and drop-in area.
• Communicate and hold supportive boundaries with clients regarding program capacity, clinic and drop-in guidelines.
• Provide excellent customer service by greeting patients, offering amenities, and ensuring that the shared spaces (waiting room, bathrooms, hallways, drop-in and case management rooms) are comfortable, clean, and free of hazards.
• Occasionally monitor the surveillance video as needed.
• Openly communicate with SFCHC managers about conflicts in the space and participants throughout the day and during appropriate staff meetings (briefing, huddle, debriefing).
• Inspect facilities and report damage or malfunction equipment to IT and Operations Manager.
• Demonstrate commitment to SFCHC core values, mission, and vision.
• Maintain highest level of client confidentiality and professionalism; follow HIPAA regulations; perform duties according to approved policies and procedures relating to OSHA and Standard Precautions.
• Work on weekends and/or holidays as needed.
• Perform other duties as assigned.

Minimum Qualifications:

• Comfortable and culturally competent in working with LGBTQ communities
• Commitment to cultural humility and experience working with people of different racial and ethnic backgrounds, gender identities, sexual orientations, people who use substances, including injection drugs, those experiencing homelessness, people with mental health challenges, people with disabilities, and people living with HIV/AIDS and/or Hepatitis C
• Ability to maintain confidentiality and privacy of persons, documents, data, and communications.
• Excellent written and verbal communications skills in English.
• Some evening and weekend hours required.
• Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination.
• Up to date with vaccinations, especially seasonal flu shot vaccine.
• Proof of TB clearance (issued within the past 12 months).

Location: San Francisco, CA