Mobile Service Coordinator

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

  Dick Hannah Dealerships. Believe in nice.

Pay: $20-$25 per hour

Paid Time Off: We believe a healthy work life balance is crucial to an individual’s success, which is why we are proud to offer some of the most competitive PTO compensation in the industry. All new regular full-time employees begin accruing 4 hours of PTO per pay period and increases after your first year. Part-Time employees will accrue PTO at an hourly rate of .046 regardless of tenure.

Benefits: Hannah Motor Company offers a variety of health insurance benefit options for employees and their families. Available benefit options include medical, dental, vision, Health Savings account, Flexible Spending account, basic and voluntary life insurance, and short- & long-term disability. Benefit eligibility begins the first of the month following 60 days of full-time employment subject to the terms of the applicable benefit plan.  Additionally, the Company offers a competitive 401k plan to assist employees with future retirement and financial planning.

Paid Holidays: Hannah Motor Company offers 5 paid holidays per year subject to completion of the introductory period and other eligibility requirements as per company policy.

Responsibilities

• Manage RO process (creation, closeout, and processing payment).
• Coordinate with Parts Department to ensure parts availability for repair.
• Coordinate with Parts Department to add additional sales opportunity.
• Ensure Mobile Service unit is loaded with needed parts for repairs.
• Ensure unused parts are accounted for and added back into inventory. 
• Take incoming Mobile Service requests.
• Determine scheduled day and time, maximizing route optimization.
• Dispatch appropriate technician for requested repair.
• Determine if repair request is within Mobile Service scope. 
• Confirm customer appointment.
• Ensure customer satisfaction.
• Partner with Fleet staff to solicit fleet business. 
• Partner with dealership Marketing Department to promote Mobile Service.

Requirements

• Excellent communication skills (including listening, speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multi-task.
• Ability to work alone, self motivate and manage one’s own time.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude
• Computer literate (MS Word, Advanced Excel, Outlook,) 
• Organized and extremely detail-oriented 
• Ability to prioritize
• Deadline-oriented
• Research skills
• General math skills
• Basic knowledge of dealership operations and/or office/clerical experience. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.