Address
Form of workTitle: Manager of Physical Security and Incident
Location: Various Programs
Shift: Monday to Friday (8:00am to 4:30pm)
Summary: Reporting to the Director, Security and Emergency Response, the Manager of Physical Security and Incident Response works with the Heartland Human Care Services (HHCS) SAFEty Initiative management, staff, and the Heartland Human Care Services Heartland Human Care Services Risk Management team to implement and monitor the SAFEty Initiative Security program, which promotes the overall Security and safety of employees, participants, and visitors and supports a trauma informed, positive customer service orientation. The security programs include, workplace crime and violence, civil unrest, security incident response, facility security, and fire and life safety.
The Manager of Physical Security and Incident Response works to build a security culture and ensures compliance with all applicable laws, rules, and regulations, and accreditation standards related to security, emergency and incident management , and that the day-to-day security initiatives, and programs are consistent with the policies and regulations for HHCS, the SAFEty Initiative and applicable funding and licensing bodies; trends incident reports, ensures proper follow-up and after action reviews, build staff and management competency, and leads improvement initiatives, where warranted.
Essential Functions:
Duties & Responsibilities
Under the Director, Security and Emergency Response and in partnership with Human Resources (HR), facility managers and senior management, supports the workplace safety and Physical Security of program sites, participants and staff.
Facility Security:
Incident Response:
• Oversees security incident preparedness and response processes.
• Serves as incident manager and point of contact for security contractors, police and other emergency personal during an incident.
• Conducts after action review and periodically reports on trends and areas for improvement.
• Serves on the HHCS crisis management team as liaison for HHCS SAFEty and escalates high-risk cases to Director, Security and Emergency Response and Chief Operations Officer.
Education and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES: This position supervises all Security Specialist (II, SSII-Lead)
QUALIFICATIONS:
Candidate must demonstrate the following:
Certificates, Licenses, and Registrations: The Manager of Physical Security and Incident Response is expected to engage in regular professional development.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to sit, stand and walk.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employees occasionally required to stoop, kneel, climb and/or crawl. The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee maybe required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
• The noise in the work environment is moderate.
Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position Tobe filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HI infection, in accord with the organization's AIDS Policy Statement of September 1987.
Location: Various Programs
Shift: Monday to Friday (8:00am to 4:30pm)
Summary: Reporting to the Director, Security and Emergency Response, the Manager of Physical Security and Incident Response works with the Heartland Human Care Services (HHCS) SAFEty Initiative management, staff, and the Heartland Human Care Services Heartland Human Care Services Risk Management team to implement and monitor the SAFEty Initiative Security program, which promotes the overall Security and safety of employees, participants, and visitors and supports a trauma informed, positive customer service orientation. The security programs include, workplace crime and violence, civil unrest, security incident response, facility security, and fire and life safety.
The Manager of Physical Security and Incident Response works to build a security culture and ensures compliance with all applicable laws, rules, and regulations, and accreditation standards related to security, emergency and incident management , and that the day-to-day security initiatives, and programs are consistent with the policies and regulations for HHCS, the SAFEty Initiative and applicable funding and licensing bodies; trends incident reports, ensures proper follow-up and after action reviews, build staff and management competency, and leads improvement initiatives, where warranted.
Essential Functions:
Duties & Responsibilities
Under the Director, Security and Emergency Response and in partnership with Human Resources (HR), facility managers and senior management, supports the workplace safety and Physical Security of program sites, participants and staff.
Facility Security:
- Plans for and monitors facility security requirements. When setting up a new office or building, ensures risk assessments are performed to identify specific requirements such as lighting, video surveillance and secure access.
- Conducts new assessments to see if existing measures are enough or new equipment and protocols should be implemented.
- Conducts regular Security and hazard site inspections and assessment to identify and eliminate potentially unsecure working conditions or practices.
- Makes recommendations, implements, and monitors access controls (electronic and physical) to building and parking lots.
- Oversees and reports on security checks/surveillance/monitoring.
- Maintains awareness of new/changing laws/regulations and continually reviews and monitors the status of all security policies, procedures, and programs and ensures that they are in compliance with appropriate regulations, accreditors, and meet the needs of the organization. Manage Physical Security activities preparing for and executing internal and external audits.
- Serves as point person for program security guards and surveillance personnel, who are responsible for patrolling and inspecting the organization's property against theft, fire, vandalism, and terrorism, as well as ensuring the safety of personnel and visitors while on or about the organization's premises.
- Works with management to establish security protocols covering variety of security situations including workplace violence, thefts, emergencies, community unrest, and gun violence.
- Stays current on best practices in intelligence gathering, provides guidance, and participates in intelligence gathering as needed.
- With HR and HHCS Risk Management, establishes ongoing trainings to ensure members of work force and participants are trained on Physical Security protocols including civil unrest, workplace violence and personal safety.
- Maintains and reviews security records, and periodically reports on trends, anomalies, and concerns.
Incident Response:
• Oversees security incident preparedness and response processes.
• Serves as incident manager and point of contact for security contractors, police and other emergency personal during an incident.
• Conducts after action review and periodically reports on trends and areas for improvement.
• Serves on the HHCS crisis management team as liaison for HHCS SAFEty and escalates high-risk cases to Director, Security and Emergency Response and Chief Operations Officer.
Education and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES: This position supervises all Security Specialist (II, SSII-Lead)
QUALIFICATIONS:
- Bachelors degree preferably security related field.
- 10 years of relevant experience in the security related field.
Candidate must demonstrate the following:
- leadership and technical expertise on all aspects of Physical Security (e.g., risk management, planning, training and exercises, program review and resource application/management);
- Developing Physical Security policy in collaboration with others;
- conducting vulnerability assessments, surveys, inspections and audits of the security program; and
- Maintaining awareness of all Physical Security issues to keep senior leaders advised of any changes in security policies.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers, program participants, and staff. Genuine willingness to work with and for staff by actively engaging staff in community safety and security practices. Ability to build strong rapport with management, program participants and staff. Demonstrate a commitment to being consistent, fair, accessible, and visible. Authentic communicator with exceptional interpersonal skills. True team player with a high level of professional ethics and personal integrity.
- Excellent Computer, communication and training skills
Certificates, Licenses, and Registrations: The Manager of Physical Security and Incident Response is expected to engage in regular professional development.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to sit, stand and walk.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employees occasionally required to stoop, kneel, climb and/or crawl. The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee maybe required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
• The noise in the work environment is moderate.
Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position Tobe filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HI infection, in accord with the organization's AIDS Policy Statement of September 1987.
