Mobile Crisis Responder Team Lead / Qualified Professional / Qp

We are hiring for:
Mobile CrisisResponder Team Lead / Qualified Professional / QP
Location:
Asheville, NC
Type:
Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
We are currently seeking a Qualified Professional or Licensed Clinician for a FULL TIME Mobile Crisis Management (MCM) Team Lead position covering Buncombe, Madison, and Yancey counties. Applicants must have a minimum of one year crisis experience (ACTT, IIHS, Inpatient treatment facility, or other service providing 24/7 crisis response duties). As a MCM Team Lead, you would supervise the MCM responders in the Buncombe region, providing operational support and oversight. You would attend community meeting as a representative of the Mobile Crisis Team and be responsible for any in person marketing in your specific counties. The Team Lead will be responsible for interviewing, hiring, and training of responders. The Team Lead also manages the team schedules and ensures the team is meeting all expected documentation requirements and deadlines.
As part of the MCM team, you would also provide crisis response services as needed in a variety of settings (community, doctor's offices, schools, provider offices etc.) with the goal of helping individuals in crisis to avoid inpatient hospitalization. Mobile Crisis serves individuals of all ages and disabilities, although most commonly we work with adults that are in a mental health or substance use crisis.
Serves as the primary contact and coordinator of services supporting individuals with Mental Health or Substance Abuse Issues in residential, school, workplace and community settings. Coordinates and monitors the array of services and supports identified in each person's Person Centered Plan. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Supervision is provided according to supervision requirements. Supervises and directs the work of others to provide quality services Certain services require additional training, experience, education and/or licensure.
Schedule: This is an office based position in the Buncombe office with regular office hours (8a-5p), dependent on any 5pm crisis calls you are currently involved in. Rotating operational supervisory coverage is also expected.
Pay: $53,000-$63,000 dependent on experience and licensure
Bonus: $1000 sign on bonus

• Bonus is for full time employees and paid out according to training schedule.

Responsibilities:

• Works closely with paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.
• Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates "first response" resources according to consumer need and the PCP.
• Provides employees with individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems.
• Completes Service Authorization Requests as needed and ensure that current service authorization is in place prior to the provision of any service
• Provides clinical supervision to all employees
• Minimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient's daily living and personal development.
• Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, the signature and credentials of the staff providing the service.

Requirements:
May be required to be a Qualified Professional as defined by the service definition requirementsQualified Professional is defined as an individual who is:

• (a) an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; the QP function may be completed by a Certified Clinical Addiction Specialist (CCAS) or Certified Clinical Supervisor (CCS);
• or (b) a graduate of a college or university with a Master's degree in a human service field and has one year of full-time post-graduate degree accumulated MH/DD/SA experience with the population served;
• or (c) a graduate of a college or university with a bachelor's degree in a human service field with two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served; or
• (d) A graduate of a college or university with a bachelor's degree in a field other than human services with four years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served. Must meet the education, experience, licensure/certification requirements specified by the service definition of the service being provided
• General working knowledge of the human services delivery system in North Carolina
• Valid driver's license, auto insurance,.
• Employee supervisory experience preferred
• Experience with Electronic Medical Records (EMR) preferred

#CrisisQP
#INDMCM
Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you've earned from hours you've already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, and Tennessee.
Growth Horizons and Salisbury Behavioral Health are now a part of RHA Health Services.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.