Mltc Admin Coordinator

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The MLTC Administrative Coordinator for MLTC/ MAP program operations provides support to the Senior Director of Long-Term Care and the department. The MLTC Administrative Coordinator is
responsible for performing a variety of administrative and project support functions and working with other departments as needed. Under the direction of the Senior Director of Long-Term Care, the MLTC Administrative Coordinator is responsible for performing other duties associated with MLTC/MAP program operations.

• Provides administrative coordination and support, assisting the Senior Director of Long-Term Care.
• Prepares and edits correspondence and reports for MLTC program operations.
• Schedules interviews for MLTC candidates.
• Provides analytical support in regard to MLTC/MAP programs to the Senior Director of Long-Term Care.
• Receives and sends out all MLTC Department mailings from Care Managers, Enrollment Team, and other teams as needed.
• Assists the department’s management team with special projects and tasks assigned.
• Coordinates with Human Resources to handle job openings, backfills and job offerings.
• Coordinates new staff onboarding with room reservations, equipment ordering, and systems overview.
• Updates all MLTC/ MAP documentation monthly in the Onboarding Manual for new staff.
• Prepares, scans, and conducts OnBase file management maintenance and creates manuals to support programs.
• Assists the CMA team with processing incoming faxes as needed.
• Assists in the coordination of administrative matters, while exercising confidentiality with sensitive information.
• Submits IT tickets for department staff including monthly mailings and assessment packets.
• Prepares fair hearing packets for the Regulatory team.
• Assists/creates documents and presentations for the department management team

• High School Degree or equivalency required.
• Associate degree preferred.
• At least 5 years of Managed Care experience required.
• Excellent data entry skills.

• Integrity and Trust
• Customer Service Focus
• Excellent organizational and communication skills.
• Be able to handle large volume of work.
• Basic working knowledge of computer systems.