Mini Bar Attn

• Stock and replace minibar items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
• Maintain, track and complete daily worksheet of Mini Bar stock.
• Responsible for replenishment of Mini bar items in rooms.
• Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
• Maintain assigned Mini-Bar carts and restock them at the end of their shift.
• Maintain and complete assigned floors and rooms requesting Mini-Bar service.
• Maintain the highest level of customer service and display professionalism at all times.
• Follows all required safety and standard operating procedures.
• Ensure rotation of all mini-bar products.
• Properly complete, maintain and track inventory in assigned storerooms.
• Communicate effectively with purchasing manager and F&B managers about product orders that need to be placed.
• Report all mini-bar concerns to management including any guest issues.
• Perform any other duties deemed necessary for the success of the department.
• Process guest checks in the Aloha system on a daily basis.
• Fill the minibar report with all the appropriate information about guest consumption.
• Investigate and follow up with guest’s disputes.
• Remove minibar from rooms when approved by managers.
• Clean minibar fridges on a daily basis.
• Process payments for minibar consumptions following the hotel standards.
• Properly use and maintain the communication device provided by management.
• Filing daily paperwork as instructed by management.
• Cleaning and organizing minibar storages daily.
• Perform other job related duties as assigned.

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desirable:

• High school graduate; some college
• 1-year experience as a Minibar attendant
• Certification in CPR

REQUIREMENTS

• Physical
• While performing the duties of this job, the employee frequently is required to walk; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear
•  The employee is occasionally required to stoop, bend, kneel, crouch, or crawl
• The employee must be able to lift up to 50 pounds
• Communication
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
• Ability to provide legible communication
• Computer skills
• Knowledge of P.O.S and manual systems

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.
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• The work environment is varied. Work is performed in both guest contact and non-guest contact areas.
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• Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment.