Mid Level District Technician

Position Type:
Technology/Technology Support Specialist - Level 2
Date Posted:
12/27/2023
Location:
Haven Administration Center
Date Available:
ASAP
New Lenox School District 122 is looking to hire a Mid Level District Technician starting as soon as possible.
Position Title: Mid Level District Technician
Report To: Director of Technology
Benefits:
Starting Wage
$16-$17 per hour ($33,280-$35,360)
Total Work Days
260
Hours
Determined by Director of Technology
(8 Hrs. Per Day including 30 min. lunch)
Paid Holidays
15
Sick/Personal Days
10/3 Days
Condolence Leave
3-5 Days
Disability
Yes
IMRF
Medical/Vision/Dental
District Pays 85% of Premium
Life Insurance
$50,000
Yearly Increase-July 1
Based on Teacher's Contract
Summary:

• Support the use of a broad range of technology services in the District by working with all staff and students.

Qualifications:

• Have earned a bachelor's degree or equivalent.
• Demonstrate technological skills including, but is not limited to, being proficient in Microsoft Office, Google, hardware repairs and software management.
• Working knowledge of computer equipment, basic network configurations and ability to troubleshoot hardware and software problems.
• Provides technical support and training to end users in 'laypersons' terms at their technical level and often on their schedule.
• Exhibits strong interpersonal skills, ability to manage projects, and be self-motivated.
• Ability to find answers to technology-related questions quickly.
• Possess a personality that demonstrates enthusiasm and interpersonal skills necessary to favorably meet and communicate with our school community.
• Present evidence of physical exam to determine "fit for duty", evidence of being free from communicable disease (TB), and submit to criminal background check.
• Experience with Apple technologies (iPhone, Mac, iPad) preferred.

Physical Demands:

• Regularly required to sit, stand, walk, talk and hear.
• Attend to a computer screen for a sustained period of time.
• Frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl, climb ladders.
• Occasionally lift and/or move up to 70 pounds.
• Drive your own vehicle.

Essential Duties and Responsibilities:

• Provide technology support and technology hardware repair for all schools.
• Successfully troubleshoot, problem solve, and resolve technology department tickets, or escalate unresolved tickets.
• Work in a team-based environment with the ability to function with independent discretion.
• Display a calm and supportive demeanor when encountering technology issues and resolving issues for staff and students.
• Provide system support for staff and students, including troubleshooting, diagnosing, resolving, and documenting.
• Resolves tickets representing staff, student and parent-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Assist in maintaining a current and well-functioning fleet of technology hardware equipment (computing devices, phones, printer/copiers, interactive boards, projectors, etc).
• Installs, modifies, and makes minor repairs to computer hardware and software systems
• Maintains system functionality by testing computer components.
• Maintain a comprehensive and accurate technology inventory.
• Assist in educating staff and students about technology, in accordance with district technology policy and initiatives.
• Assist in the maintenance and support of district technology software and network services.
• Maintain the database of network account users and program/service permissions for staff and students in accordance with district technology access and permissions policies.
• Assist staff and students with program access troubleshooting.
• Keeps up to date on technical advancements by reviewing professional publications, and gaining technical certifications.
• Assist with district-level technology projects and initiatives.
• Comply with district board policy, technology department policies, and District confidentiality requirements.
• Perform other duties as assigned by the Director of Technology.

Evaluation:

• Performance of the job will be evaluated in accordance with the provisions of the Board's policy on the evaluation of classified personnel. See attached evaluation rubric for more detailed information.