AddressRequisition Id 12962
Due to the security clearance requirements of this position, we are unable to consider EAD and Green Card holders. Additionally, Visa sponsorship of any kind is unavailable for this position (H1B, F1, OPT, H4, J1, etc.).
Overview:
We are hiring a Microsoft Exchange Engineer to focus on all aspects of Microsoft 365 Administration architecture and provides day-to-day administration and support for Microsoft 365! This position resides in the Digital Platform Services Group within our Digital Services Infrastructure & Operations Support Division of the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).
As part of our team, you will design, implement, maintain, and support Office 365 Exchange systems and associated infrastructure, including all related applications, servers and services. Individuals are given ownership to fully invest in tasks associated with both new and ongoing Exchange-based needs! Incumbents should be capable in leading the resolution, remediation, and optimization for all Exchange-based issues, while also working with engineering requirements and providing strategic recommendations to management. In addition to Exchange Online, we also run an on-premises Exchange system, Mailman, Enroute, and Proofpoint.
Major Duties/Responsibilities:
- For servers running on-premises Exchange services:
- Support various operating systems and in install applications depending upon compatibility.
- Perform regular operating systems disk space checks and maintain current software versions.
- Manage Exchange server development and implement new services and functionality.
- Perform/Run routine server diagnostics on services.
- For Exchange incidents, ensure incidents are resolved with SLAs.
- Provide training and guidance to managed services technicians who handle user-facing tickets.
- Document system configurations and build standards for client environments.
- Communication with clients as required: keeping them informed of project progress, impending changes, and agreed upon outages.
- Research, evaluate and recommend the selection of Exchange related tools and emerging technologies for clients.
- Collaborating with end-users for the purpose of designing and implementing solutions and design recommendations.
- Create and maintain precise and effective documentation for designs, processes and projects.
- Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by encouraging a respectful workplace – in how we treat one another, work together, and measure success.
Basic Qualifications:
- A BS in information systems, computer science, computer engineering, information technology, business, or a related field of study and five (5) to seven (7) years of aligned experience is required. An overall combination of equivalent experience may be considered.
- 4 years of proven experience in:
- Active Directory and Azure Active Directory
- Microsoft Conditional Access, Information Protection, Information Governance, and Insider Risk Management
- Seeker of learning new technologies
- Ability to manage multiple concurrent projects.
- Self-starter that can perform at a high level with minimal direction.
- Strong attention to detail while working in a diverse team environment.
- A basic professional level of knowledge and experience in applying technical principles and theories, as well as a solid understanding of the concepts and techniques used in Microsoft Exchange.
Preferred Qualifications:
- Four (4) years of proven experience in each of the following areas:
- Exchange Migrations (Hybrid, O365 Tenant to Tenant, Hosted to Cloud)
- Configuration, troubleshooting and support of Exchange Online
- Microsoft Government Community Cloud (GCC)
- Ability to write and modify PowerShell scripts.
Special Requirements:
Visa sponsorship is not available for this position.
This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.
Benefits at ORNL:
ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience. Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.
In addition, we offer a flexible work environment that supports both the organization and the employee. A hybrid/onsite working arrangement may be available with this position.
Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov or call 1.866.963.9545.
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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.
We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.
If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.
ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.
