Microsoft Dynamics Crm Administrator

C3 AI is looking for a CRM Administrator for Microsoft Dynamics 365 CRM. This is a full-time role at C3 AI HQ in Redwood City, CA. The CRM Administrator is responsible for managing the Customer Relationship Management (CRM), C3 AI CRM, and other sales operations-related tools and applications that support global sales. The ideal candidate must possess the ability to understand business requirements, and processes, and translate these into innovative solutions that are highly usable, scalable, extensible, and sustainable. You will manage all CRM configurations, maintain existing features/ products, and partner with stakeholders to design and implement new features that optimize the tools for sales and the distributor's network. Provide user support and training, and drive quality improvement processes globally. Additionally, this role will require in-depth knowledge of sales, marketing, and business processes as it relates to Sales and Customer Service.

RESPONSIBILITIES:

• Own Microsoft Dynamics CRM and other related sales support (user setups, profiles, and roles, reports, and dashboards, customize features, fields, record types, etc.) and support/collaborate with sales and accounts
• Responsible for CRM releases, features & best practices, making recommendations to leadership as appropriate
• Evaluate, recommend, and integrate additional technology tools into Sales Operations applications to meet business requirements and objectives
• Lead training for CRM and provide ongoing training as needed to current and new users.
• Assist with the testing of new or existing features, and or updates and the effect of application changes to current or new systems.
• Effectively act as the liaison between our users, vendors, and C3 AI Product and IT teams

QUALIFICATIONS:

To perform the job successfully, an individual should have the following credentials:

• 3+ years of Microsoft CRM administration experience
• Bachelor's degree from a 4-year university
• Excellent project management skills and a positive attitude
• Excellent organizational, critical thinking, and project management skills
• Problem-solving orientation with the ability to define cross-functional processes and systems requirements to drive efficiency, clarity & accuracy.
• Very strong communication Ability to articulate concepts to engage cross-functional partners on decisions, priorities, and action plans
• Self-motivated with a desire to innovate and improve on the current state.
• Ability to partner with business owners and IT representatives to gather and document business requirements for key CRM, BTB, and other third-party applications